incident.io is the leading AI incident response platform, built to help teams dramatically reduce incident response time and improve reliability. We bring together on-call, incident response, AI SRE, and status pages in a single platform, giving teams everything they need to respond quickly, reduce downtime, and keep customers in the loop.
Since launching in 2021, we’ve helped over 1,500 companies, including Netflix, Airbnb, and Block, run more than 500,000 incidents. Every month, tens of thousands of responders across Engineering, Product, and Support use incident.io to restore services faster, stay aligned under pressure, and focus on building what matters.
We’re a fast-growing, highly ambitious team that cares deeply about our customers, product quality, and making it magic. We’ve raised $100M from Index Ventures, Insight Partners, and Point Nine, alongside founders and executives from world-class technology companies.
The TeamOur Engineers know the drill - they've been paged at 3am. They're on a mission to transform those wee-hour wake-up calls into a smoother, more manageable experience for engineering teams everywhere. In fact, they're some of our product's biggest fans and users. What really sets them apart? Their unwavering commitment to our customers.
Whether they're concocting a feature that will bring a smile to your face, or diving into a feature request that will make your day a little bit easier, they're always ready to pull out all the stops.
The primary development stack includes Go, Typescript with React, and Postgres, with deployment on Google Cloud Platform using GKE and Cloud SQL. The infrastructure is managed via Terraform and utilises BigQuery, PubSub, and Cloud Storage. Monitoring and logging are handled by Sentry, Grafana + Prometheus, and Kibana, with CircleCI for automated testing and deployment.
What you’ll be doing:Identifying the right problems to solve, focusing on meaningful outcomes, and using your experience to make trade-offs that have the highest impact on customers as fast as possible,
Engaging with future and existing customers to gather feedback that allows you to better understand what problems we can solve for them.
Taking end-to-end ownership for features from start to finish - from inputting into initial design and planning all the way through to implementation, testing, and delivery.
Using your expertise to iterate at speed, relying on strong instincts to pragmatically drive the right outcomes while balancing speed and depth.
Setting a high bar for collaboration, communication, and sound decision making. From well-written proposals and documentation to clear commit messages and thorough testing.
Building production-ready applications in programming languages such as Go, Python, Ruby on Rails, or React.
Working collaboratively as part of a team of high performing engineers to solve challenging problems and providing actionable feedback with the aim of levelling-up those around you.
Strong customer-focused and product-minded approach to building software that is supported by interacting with customers to understand their needs and are used to prioritising outcomes and impact over all else.
Comfortable with ambiguity, adept at navigating product challenges, and actively input into shaping product vision. You thrive in early ideation stages, share work-in-progress (such as drafts or MVPs) to gather feedback when it's about 70% complete, and easily adapt based on input.
Managing technical debt pragmatically with an ability to strategically balance resilience, testing, and documentation with making quick trade-offs in order to ship products that prioritise impact or implementation.
We’re building a place where great people can do their best work—and that means looking after you and your family with benefits that support health and personal growth.
Market leading private medical insurance
Generous parental leave
First Friday of the month off
Generous annual leave/PTO allowance
Competitive salary and equity
Remote working and personal development budget
Enhanced pension/401k
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What We Do
Think about the last time you had an outage. Was it calm, collected and organised? Or chaotic, Slack channels ablaze, questions flying in from all directions in 5 different threads?
We’ve been there, and we know it doesn’t have to be this way. We’re building a single way for your entire company to respond, review and learn when things go wrong, big or small. A product that everyone loves using, and which helps them solve any type of incident, at any scale.
Why Work With Us
We’ve been building products and teams for years, and while we don’t have all the answers, we’ve done this before, learned from our mistakes and are deliberately building the company we’ve always wanted to work at. To do that, our hiring philosophy is pretty simple: find smart, product-minded, kind people, and trust them.
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