Our mission is to bring blockchain to a billion people. The Alchemy Platform is a world class developer platform designed to make building on the blockchain easy. We've built leading infrastructure in the space, powering over $105 billion in transactions for tens of millions of users in 99% of countries worldwide.
The Alchemy team draws from decades of deep expertise in massively scalable infrastructure, AI, and blockchain from leadership roles at leading companies and universities like Google, Microsoft, Facebook, Stanford, and MIT.
Alchemy recently raised a Series C1 at a $10.2B valuation led by Lightspeed and Silver Lake. Previously, Alchemy raised from a16z, Coatue, Addition, Stanford University, Coinbase, the Chairman of Google, Charles Schwab, and the founders and executives of leading organizations.
Alchemy powers the top blockchain companies globally and has been featured in TechCrunch, Forbes, Bloomberg, and elsewhere.
Our Customer Engineering team works closely with Alchemy's customers to ensure a great user experience to help them maximize the value they get from the platform. You will manage the relationship from the start to ensure a smooth on-boarding experience and set up customers for ongoing success. You will ensure prompt and effective resolution of questions, problems, and requests. You will use your first-hand knowledge of our customers to inform our product roadmap and aggregate feedback to product and engineering teams.
In this role specifically, you will work directly with our Account Abstraction and Wallet Services team to provide hands on product specific customer support, scale this support system, and shape feedback into product decisions.
This role is meant for someone with a technical background who is looking to work with multiple sides of the business, with the main focus on delivering results for customers.
- Provide hands on technical support within the Account Abstraction product vertical
- Deliver a stellar customer experience
- Scale support through internal tooling and runbooks as well as contribute to devX improvements
- Understand customer needs and how to meet unique challenges and goals
- Determine gaps and new features we should build to iterate and improve our offering, partnering with internal teams to drive long term solutions
- Be the voice of the customers
- Build and maintain ongoing relationships with complex stakeholders, both internally and externally
- Work in a quickly changing environment
- Drive referrals from our customers
- 1+ years of experience in a software development role
- Technical degree
- Experience and interest in Account Abstraction / Wallet Services
- Strong analytical skills
- Ability to understand and troubleshoot complex technical issues
- Strong communication skills with internal and external stakeholders
- Excellent people skills to monitor and measure customer performance
- Interest in technology, blockchain, crypto
- Experience with blockchain a large plus
- Founded a company or built side projects, a plus
- Experience in startups, a plus
Alchemy is committed to offering competitive compensation, including base salary as well as equity. Additionally, Alchemy offers comprehensive medical, dental, and vision coverage, as well as other benefits such as 401k and unlimited flexible time off.
The base salary range for this position is estimated to be between $120,000 - $300,000 annually. Please note this range reflects base salary only, and does not include bonus, equity, or benefits. Your salary will be determined by various factors, including relevant experience, skill set, qualifications, and other business needs.
What We Do
Alchemy partners with Higher Education institutions to maximize your investment in Workday technology, delivering a proven approach with a deeply experienced team to unlock the full potential of these transformative solutions.
With founders Mike Duffield and Bill Wilson (both Workday alumni) at the helm, Alchemy proudly carries on a software-industry legacy of fun, values-based, people-centric companies.
DEEP WORKDAY EXPERTISE
Alchemy knows the entire portfolio of Workday solutions inside and out, especially Workday Student. Many of our teammates are Workday alumni who bring informed insight, tenacity, and the highest standards of integrity to every project.
ACCELERATED TIME TO VALUE
Alchemy delivers automated productivity tools that reduce the effort, cost, and resources required to implement your Workday applications. Our consultants leverage a library of pre-configured business processes, data conversion scripts, pre-built integrations, and reports to accelerate repeatable tasks on every project.
IMPROVED BUSINESS EFFICIENCY
Alchemy’s deployment team combines deep Workday expertise with proven best practices that improve business processes and drive efficiencies across the campus. Our delivery programs are specifically designed for institutions of Higher Education and include change management to drive broad end-user adoption.
FOCUS ON THE ENTIRE LIFECYCLE
Once you go live, our high-touch Production Services program helps to extend your support team, train students and staff, manage updates and optimize your Workday environment.
Interested in working for a new, innovative Workday partner and growing your career? Check out our job openings on our website: https://alchemy.us
