Product Education Specialist

At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.

Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.

Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

A Product Education Specialist is a role within the Marketing department with the focus on designing and providing world-class enablement programs for internal and external users. We aim to ensure optimized, effective, and modern learning experiences for our global customer and partner community. Our Product Education Specialists are expected to be up to date with the latest educational trends and tools to continuously improve learning methodology within Product Education programs and initiatives. 

You will be working closely with Product Development, Product Marketing, Product and Customer Success to build and deliver innovative education solutions to help our business grow and our customers boost their business with our enablement.  

We want to add someone to the team who brings energy to virtual classroom delivery, creativity to content development, and innovative thinking about engaging customers, partners and colleagues through education. 

You know you are doing a good job when you: 

• Create, design, and execute a full curriculum of product/solution enablement programs for internal audience, customers and partners (online courses, webinars, live and online training, and other educational materials). 

• Develop cutting-edge training that can be delivered virtually to allow for flexibility (including videos, gamification, simulations, narration/audio) in collaboration with our Digital Content Creators. 

• Use appropriate technology and tools to deliver, place, and track education solutions. 

• Contribute to the development and continuous improvement of the customer education program. 

• Discover end user needs and requirements and map to the needs of the Product Education departmental enablement curriculum. 

• Evaluate effectiveness and propose content and methodology adjustments in order to improve performance and profitability. 

• Collaborate with relevant stakeholders and teams to configure content and training solutions to meet customers’ business requirements. 

• Identify and resolve challenges and issues within the customer education process. 

• Collaborate cross-functionally with internal experts to ensure enablement content is aligned with the latest market and technology trends. 

• Stay up-to-date on industry trends and best practices in customer and partner education. 

• Maintain and improve educational curriculum and content repository proactively. 

More about you: 

• You have experience building engaging IT-related education content in a variety of modalities (videos, self-paced e-learning modules, articles), in consultation with your stakeholders. 

• You have experience with Product, Product Marketing, Customer Success or Marketing, preferably in a SaaS and Retail Tech environment. 

• You’re able to take complex concepts from multiple stakeholders and transform them into simple, elegant, and clear learning solutions. 

• You are data dribven and never short on ideas how to use it to showcase the business impact of what you do as well as include it to make content decisions, evaluate success, and implement feedback for continuous improvement. 

• You learn quickly and understand complex topics with ability to summarize and transfer that knowledge to others. 

• You are familiar with the latest trends in the learning field and with e-learning development. 

• You know that being supportive is a mindset, so it’s in your true nature to be supportive to clients and colleagues alike. 

• You are a team player who can find common language with all of your team members. 

• You are curious to learn how things work and what you can do to improve them. 

• You excel in communication and interpersonal skills when dealing with partners, clients, and colleagues as well as experience in presenting to groups. 

• You have strong problem-solving mindset paired with time management and organizational skills. 

Your qualifications: 

• 2 - 3 years of experience in content designing or delivery of educational programs through multi-modal content transfer. 

• Bachelor's or Master degree in computer science, technology, or education science or a similar field. 

• Familiar with learning management platforms (LMS/LXP/KMS) and online course creation tools. 

• Fluent in English, both spoken and written. 

• Proven ability to handle multiple projects simultaneously, with an eye for prioritization. 

• Ability to thrive in a fast-paced, ever-changing environment. 

• Proficiency with Articulate 360, Canva or Figma, PPT. If you have experience with Camtasia or Adobe Creative Suite, we consider it an advantage. 

• Understanding of SaaS and CPaaS are advantage, but not mandatory.  

When you become a part of Infobip you can expect:
Awesome clients – We serve and partner with the majority of the leading mobile operators, OTTs, brands, banks, social networks, aggregators and many more. Seriously, our clients are really cool. Work with the world’s leading companies and impact how they communicate with their users!
Opportunity knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.
Learn as you grow – Starting with a fantastic onboarding program, to internal education, education resources, e-learning to external educations, we invest heavily in employee learning and development.
Connect globally – Work with people from all over the world. We put the “global” in globalization.
Pay & Perks – Competitive salary, a team taking care of all the equipment you need, team building and other organized activities ...
Talk about a balanced lifestyle!