Product Documentation & Training Specialist

About the company 

Founded in 1993 and headquartered in Austin, Texas, Baxter Planning is a dynamic and rapidly growing company setting the standard for SaaS in the service supply chain planning space. We are developing many new products and solutions to build on our success in the market with our Prophet and LynX applications, as well as our AI capabilities.  

Baxter Planning combines the flexibility of a start up with the stability of an established company, leveraging 30 years of industry expertise to support a rapidly growing customer base. We offer excellent benefits, an exciting and supportive work environment, and excellent work-life balance. 

Position Overview 

We are looking for a Product Documentation & Training Specialist  to own and evolve our product help documentation while supporting internal product enablement. This role is expected to quickly develop deep expertise across Baxter Planning products and become a go-to source of truth for product knowledge across teams. 

This role focuses on creating clear, user-friendly content and helping build a more structured and scalable documentation experience for both customers and internal teams. You will be responsible for translating complex product functionality into clear, structured knowledge for both internal and external audiences. 

You will work closely with Product, Engineering, and Customer Experience teams, supporting the documentation lifecycle end-to-end - from understanding requirements to publishing - while contributing to content standards, structure, and continuous improvements. 

You will also support internal enablement by turning product knowledge into structured training materials and helping drive adoption across teams. 

We’re looking for someone who is proactive, curious, and eager to learn, with a continuous improvement mindset - someone who actively identifies gaps, explores how things work, and helps make content clearer and more effective over time. 

This role requires a high level of autonomy, with ownership over documentation and enablement workstreams and the ability to operate with limited oversight. 

Key Responsibilities 

• Documentation Ownership & Delivery: Manage the end-to-end lifecycle of customer/user-facing documentation, from information gathering to publishing, ensuring alignment with product releases and user needs. 

• Content Creation & User-Focused Writing: Develop and maintain high-quality content (online help content, user guides, how-to articles, and “What’s New” / release notes) that translates product functionality into clear, actionable guidance aligned with common use cases. 

• Content Maintenance & Optimization: Continuously improve existing product documentation to reflect product changes, fix gaps, and improve clarity, ensuring it is intuitive and relevant for end-users. 

• Knowledge Systems & Structure: Design and improve scalable documentation structures, ensuring content is well-organized, reusable, and easy to navigate for different audiences 

• Content Standards & Quality: Apply and maintain content guidelines (tone, structure, terminology) to ensure a consistent and user-friendly experience across all documentation. 

• Product Knowledge Ownership: Develop and maintain deep expertise across Baxter Planning products, acting as a go-to resource for product knowledge and ensuring accuracy and consistency across all materials 

• Cross-Functional Collaboration: Partner with Product, SMEs, and stakeholders to gather information, validate content accuracy, and keep documentation aligned with current product functionality. 

• Improve Processes: Provide feedback on usability and user experience when relevant.

• Release Coordination & QA: Support documentation release activities, including content QA and coordination with IT to ensure builds are properly prepared and published. 

• Product Launch Content: Create and support internal and customer-facing materials for product launches, including internal release communications, enablement content, and rollout support 

• Internal Enablement & Training: Create and maintain training materials aligned with product releases, reflecting key workflows and best practices, and contribute to internal enablement activities such as sessions, presentations, and Baxter University. 

Job Requirements 

• 2+ years of experience creating user-facing documentation or content (help centers, product guides, knowledge base articles, release notes, or similar). 

• Native or near-native English proficiency with exceptional clarity in writing customer-facing content (mandatory) 

• Proven ability to create clear, concise, and easy-to-understand content for end-users. 

• Demonstrated ability to quickly learn complex technical or functional concepts and translate them into clear, structured content. 

• Experience translating product functionality into simple, intuitive guidance and workflows. 

• Experience creating or supporting release notes / “What’s New” communications. 

• Strong understanding of how users consume content and how to make documentation useful, intuitive, and relevant. 

• Excellent writing, editing, and communication skills, including the ability to present and explain concepts clearly. 

• Experience working with cross-functional teams (Product, Engineering, CX) to gather information and validate content. 

• Ability to manage multiple product documentations and deadlines in a fast-paced environment. 

• Ability to independently own workstreams and deliver high-quality output with limited oversight. 

• High attention to detail and commitment to content quality. 

• Familiarity with documentation or content tools (e.g., SharePoint, Notion, Canva, or similar). exposure to help authoring tools like MadCap Flare or Zendesk Guide is a plus. 

• Basic understanding of how product releases work and how documentation fits into the release cycle. 

Preferred Qualifications 

• Experience working in software or SaaS environments. 

• Bachelor’s degree in Supply Chain, Operations Research, Communications, or equivalent experience. 

• Experience leading trainings or enablement sessions for internal or external audiences 

• Basic knowledge of HTML and/or CSS, particularly in the context of documentation tools (e.g., MadCap Flare). 

• Experience creating training, onboarding, or enablement content for internal or external users. 

• Basic knowledge of content structure and organization (e.g., reusable content, consistency in terminology, knowledge base organization). 

• Experience maintaining or improving knowledge bases or help centers. 

• Basic familiarity with supply chain concepts or ERP tools is a plus. 
   

Competencies 

• Ability to create easy-to-understand, user-friendly documentation for different audiences. 

• Strong writing skills, with focus on clarity, simplicity, and usability 

• Customer-centric mindset, understanding how users interact with content 

• Strong attention to detail and content quality 

• Highly curious and self-driven, with the ability to rapidly build expertise in complex product domains. 

• Proactive and improvement-oriented, willing to challenge existing processes and introduce better, more scalable approaches 

• Clear and effective communication skills, with ability to deliver trainings and explain concepts to different audiences 
   

• Salary range of €30k - €40k
• hybrid work set up
• work in a friendly and diverse team
• private medical insurance
• Gym membership
• flexible benefits
• Free coffee and office snacks