Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.
Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Job DescriptionThe Product Director is a senior product leadership role within Experian’s Consumer Business (ECS), working in close partnership with the Chief Product & Commercial Officer to shape the direction of ECS's product portfolio in response to a rapidly evolving market in which AI is reshaping consumer behaviour and the competitive landscape. The role carries broad accountability across ECS's product portfolio, with the mandate expected to evolve as the business continues to diversify.
You will be responsible for setting and driving product strategy across this portfolio to achieve the region's revenue growth and customer strategy ambitions, ensuring our products evolve ahead of a fast-changing, AI-led market and that we win as consumer journeys move on- and off-property.
You will be a key leader within the ECS Product Community, fostering an environment where we launch market-leading, future-facing propositions at pace. You will incorporate internal and external perspectives, including regulatory engagement, to ensure we deliver a best-in-class experience for our customers.
You are required to lead in a global context, working closely with our teams in India and the UK to scale and improve ways of working across locations. There is an expectation that this role will be highly visible across both sites, to drive optimised ways of working and ultimately deliver business growth.
Core responsibilities
- Shape ECS's overall product strategy in close partnership with the Chief Product & Commercial Officer, responding to AI-driven shifts in consumer behaviour and the competitive landscape
- Define and lead product strategy and vision across ECS's core product portfolio, aligned to ECS and UK&I strategic goals
- Own and deliver the product roadmap over a 12–24 month horizon, ensuring it is resourced and prioritised effectively
- Shape and scale the next generation of value-led, goal-based propositions and the wider diversification of ECS's product set, evolving our products from stand-alone experiences into interconnected, signal-led customer journeys
- Drive ECS's data and AI strategy as a source of competitive advantage across the product portfolio, including how we reach customers as consumer journeys extend on- and off-property
- Harness consumer-permissioned data as a strategic advantage, turning real-time signals and alerts into personalised, converting moments across the portfolio
- Lead the evolution of our Product Development operation across our global teams, driving improved collaboration
- Deliver strategic plan revenue targets through product innovation, pricing and commercial model evolution, and portfolio diversification
- Make prioritisation decisions that balance business needs, customer value, and regulatory requirements
- Build and lead a high-performing product team, working closely with Engineering, Commercial, Analytics and AI/Data functions
- Set OKRs across core product domains and collaborate across the wider ECS product portfolio to ensure consistency and alignment
What would success in the role look like?
- A world-class product experience that delivers commercial growth and customer satisfaction
- Successful launch and scale-up of new value-led, goal-based propositions that meet our changing customer needs
- Demonstrable progress on data, AI and off-property strategy, with the product portfolio positioned to win as the market shifts toward AI-led and agentic consumer journeys
- A highly engaged and motivated product team, across different geographies, delivering value consistently
- Strong alignment across Product, Engineering, Commercial and Technology functions, with this role recognised as a key strategic partner to the CPCO
- Clear evidence of innovation, market responsiveness and regulatory engagement
- Continued growth of ECS's presence and leadership across our India and UK teams
- Consumer-permissioned data demonstrably powering richer personalisation and higher-converting propositions across the portfolio
Skills & competencies needed:
- Agile product development practice expert and technologist – deep understanding of how products work, the tech stacks that support them, and how AI is reshaping both
- Exceptional communication skills – concise, clear and able to simplify complexity
- Deeply client-focused – externally engaged product strategy approach with ability to influence UK&I regulatory bodies
- Innovation evangelist – bold and ambitious propositions that drive growth and energise teams
- Commercial strategist – drives growth through pricing, commercial models, and market assessments
- Experienced P&L manager – highly numerate and comfortable managing complexity across a large, diversifying product portfolio
- Stakeholder management and people leadership – able to operate as a trusted senior partner to the CPCO and influence senior stakeholders across a matrixed, geographically dispersed organisation (India and UK), inspiring followership within the team
- Future-focused mindset – comfortable setting strategy amid ambiguity, and evolving the product portfolio as the market shifts toward AI-led and agentic consumer experiences
Internal grade: EB6
Benefits package includes:
- Hybrid working - 60% in the office
- Core benefits include pension, Bupa healthcare, Sharesave scheme and more
- 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.
Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Recruitment Fraud Awareness - Experian's recruitment process is conducted only through authorised channels. Recruitment communications will only be sent from an @experian.com email address. Experian will never ask candidates to make any payment as part of an application, interview, assessment, onboarding, or recruitment process. To apply for roles or verify opportunities, please visit experian.com/careers.
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Experian Careers - Creating a better tomorrow together
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Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
Skills Required
- Proven experience leading product strategy and delivering roadmaps for consumer product portfolios
- Expert in agile product development practices and core product technologies, with strong knowledge of how AI reshapes products
- Experience defining and driving data and AI strategy, including use of consumer-permissioned data for personalization
- P&L ownership experience and commercial strategy expertise (pricing, revenue growth, commercial model evolution)
- Proven ability to build, scale and lead high-performing product teams across geographies (India and UK)
- Strong stakeholder management and ability to influence senior leaders and regulatory bodies
- Exceptional written and verbal communication skills, capable of simplifying complexity
- Experience working closely with Engineering, Commercial, Analytics and AI/Data functions
- Ability to set and manage OKRs, prioritise roadmap work balancing business, customer and regulatory needs
- Track record of launching and scaling value-led, goal-based consumer propositions
Experian Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Experian and has not been reviewed or approved by Experian.
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Healthcare Strength — Medical and dental coverage is described as strong, with expanded mental health resources and telemedicine options. Coverage includes inclusive services such as gender transition and fertility support.
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Leave & Time Off Breadth — Time-off offerings are generous, including substantial PTO/vacation, paid holidays, and paid volunteer days with options to purchase additional leave. Parental leave is available for birth and non-birth parents alongside flexible working arrangements that support work-life balance.
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Retirement Support — Retirement programs include a 401(k) with company matching and contributory pension schemes in some regions. These elements complement base pay and bonuses to form a competitive total rewards package.
Experian Insights
What We Do
Experian unlocks the power of data to create opportunities for consumers, businesses and society. During life’s big moments – from buying a home or car, to sending a child to college, to growing a business exponentially by connecting it with new customers – we empower consumers and our clients to manage data with confidence so they can maximize every opportunity. We gather, analyse and process data in ways others can’t. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime. For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done. Our 20,600 people in 43 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow. About Experian: Bringing data to life requires creativity, passion, flexibility and expertise. We want you to share in our success. That's why we offer rewards that recognise great performance. Working in a culture of collaboration, achievement and respect we will give you the support and encouragement you need to develop your skills and talents and progress your career. Everyday our people bring enthusiasm, innovation and inspiration to work and if this sounds like you connect with us at Experian.
