Shape the future of Credit Card management by turning customer needs and market trends into products that deliver real business outcomes. Lead with vision, build with purpose, and improvements that customers feel.
Job Summary
As an Executive Director Product Owner in the Card Account Management Product, you lead a product management team and own the strategy, roadmap, and outcomes for a portfolio of Credit Card products. You partner closely with engineering, architecture, and go to market teams to deliver secure, reliable, and customer focused capabilities. You use data and customer feedback to prioritize what we build, measure success, and continuously improve what we ship.
Job responsibilities
• Define and communicate a clear product vision and multi year strategy aligned to business goals
• Lead portfolio roadmaps and prioritization based on customer value, risk, and business impact
• Own the full product lifecycle from discovery and ideation through launch and ongoing optimization
• Partner with engineering and architecture to deliver scalable, secure, and resilient solutions
• Build strong relationships with customers and partners to gather feedback and validate priorities
• Communicate strategy, progress, risks, and tradeoffs to senior stakeholders and executives
• Establish and track key performance indicators to evaluate product health and impact
• Use metrics and customer insights to drive continuous improvement and quality outcomes
• Ensure products meet quality standards and applicable regulatory and compliance requirements
• Coach, develop, and retain a high performing product management team
Required qualifications, capabilities, and skills
• Seven or more years of product management experience, including leading product teams
• Proven track record delivering high impact products from concept to launch
• Strong knowledge of payments and transaction processing, including customer needs and market trends
• Demonstrated ability to set strategy and execute through clear roadmaps and priorities
• Experience partnering with engineering and architecture teams in a modern product delivery model
• Strong stakeholder management skills, including influencing senior leaders
• Excellent written and verbal communication skills, with the ability to simplify complex topics, strong analytical and problem solving skills, using data to drive decisions
• Experience defining and managing product success measures and outcomes, ability to lead in ambiguity and manage multiple priorities across a portfolio
• Experience working in an agile environment and using product management tools
Preferred qualifications, capabilities, and skills
• Master of Business Administration or other advanced degree
• Experience building or modernizing large scale payment platforms or transaction processing systems
• Experience in regulated environments with strong risk and control practices
• Demonstrated success driving product innovation through customer discovery and experimentation
• Experience hiring, developing, and scaling product organizations
Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.
About UsJPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Skills Required
- Seven or more years of product management experience, including leading product teams
- Proven track record delivering high impact products from concept to launch
- Strong knowledge of payments and transaction processing, including customer needs and market trends
- Demonstrated ability to set strategy and execute through clear roadmaps and priorities
- Experience partnering with engineering and architecture teams in a modern product delivery model
- Strong stakeholder management skills, including influencing senior leaders
- Excellent written and verbal communication skills and strong analytical and problem solving skills using data to drive decisions
- Experience defining and managing product success measures and outcomes and managing multiple priorities across a portfolio
- Experience working in an agile environment and using product management tools
- Master of Business Administration or other advanced degree
- Experience building or modernizing large scale payment platforms or transaction processing systems
- Experience in regulated environments with strong risk and control practices
- Demonstrated success driving product innovation through customer discovery and experimentation
- Experience hiring, developing, and scaling product organizations
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental health coverage are comprehensive, with on-site clinics, preventive care, and specialized supports such as maternity nurse guidance and fertility treatments. Wellness activities can help offset copays and out-of-pocket costs, reinforcing the perceived strength of health benefits.
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Retirement Support — A 401(k) with dollar-for-dollar matching and additional automatic pay credits reflect strong employer-backed retirement savings. An employee stock purchase plan and related financial programs further bolster long-term financial support.
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Leave & Time Off Breadth — Paid time off, sick time, holidays, and generous parental leave are provided alongside family medical leave and adoption/fertility assistance. Additional programs like caregiver support and volunteer time off expand the breadth of time-away options.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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