Product Director, Agentic Platform - Remote

Requisition Number: 2397093
UnitedHealth Group is a health care and well-being company that's dedicated to improving the health outcomes of millions around the world. We are comprised of two distinct and complementary businesses, UnitedHealthcare and Optum, working to build a better health system for all. Here, your contributions matter as they will help transform health care for years to come. Make an impact with a team that shares your passion for helping others. Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together.
The Enterprise Modernization organization is building enterprise-grade agentic capabilities designed to simplify work, safely scale AI-enabled execution and create opportunities for external commercialization. The Product Director will lead product strategy and execution for a major domain within the agentic platform, translating enterprise and customer needs into prioritized capabilities, roadmaps and measurable outcomes.
This role operates at the intersection of product management, engineering, architecture, design, security, governance and commercialization. The Product Director must combine solid technical product judgment with customer orientation, disciplined execution and the ability to align cross-functional teams in a regulated enterprise environment.
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.
Primary Responsibilities:
Lead product strategy and roadmap

• Own the product vision, strategy and multi-year roadmap for an assigned platform domain, aligned to the broader enterprise agentic platform strategy and commercialization objectives
• Translate customer problems, enterprise needs and emerging agentic technologies into clear product capabilities, requirements, sequencing and investment recommendations
• Define target users, journeys, value propositions and adoption outcomes; maintain a prioritized backlog grounded in evidence, dependencies, risk and business value
• Partner with senior Product, Engineering, Architecture, AI, Design and Commercial leaders to establish priorities, trade-offs, decision rights and measurable outcomes

Deliver enterprise-grade platform capabilities

• Lead product definition and delivery for capabilities such as agent discovery and marketplace, runtime and orchestration, policy controls, auditability, observability, semantic services, data connectors, APIs or developer tooling
• Work with engineering and architecture leaders to convert strategy into product increments, acceptance criteria, operating requirements and release plans
• Champion modularity, interoperability, extensibility and model/provider flexibility so capabilities can support internally built, partner and third-party agents
• Ensure product requirements address reliability, security, performance, scalability, cost management, accessibility, supportability and operational resilience

Embed governance, policy and trust by design

• Define product requirements for agent onboarding, testing, certification, deployment, monitoring, change management, suspension and retirement
• Partner with Security, Privacy, Legal, Compliance, Risk and Responsible AI teams to embed identity, authorization, policy enforcement, traceability, audit evidence and human oversight into product design
• Establish risk-tiered controls and user experiences appropriate to agent actions, data sensitivity and business impact
• Ensure governance requirements are translated into usable, scalable platform mechanisms rather than manual or one-off processes

Drive customer discovery and commercialization readiness

• Lead discovery with internal users and prospective external customers to validate priority workflows, adoption barriers, integration needs and differentiated capabilities
• Convert discovery evidence, market signals and product telemetry into roadmap decisions, release priorities and product-market fit hypotheses
• Partner with Commercial, Finance, Strategy, Implementation, Support and Customer Success teams on packaging, metering, service readiness, documentation and launch planning
• Define readiness criteria and coordinate cross-functional plans for pilots, releases and broader customer adoption

Build ecosystem and developer experience

• Define product experiences that enable approved agents, tools and integrations to be discovered, provisioned, governed and measured consistently
• Shape APIs, SDKs, test environments, reusable services, documentation and implementation patterns that accelerate safe development and integration
• Partner with internal development teams, technology providers and ecosystem participants while preserving architectural integrity, platform independence, customer trust and appropriate data and intellectual-property boundaries

Own outcomes and lead cross-functional execution

• Establish and monitor product success measures, including adoption, active utilization, reliability, control effectiveness, time to onboard, developer productivity, customer value and unit economics
• Lead one or more product teams and influence matrixed partners across Engineering, Architecture, Design, Security, Compliance, Commercial and Customer organizations
• Create clear operating mechanisms for roadmap reviews, dependency management, release readiness, risk escalation and outcome measurement
• Communicate product strategy, decisions, progress, risks and recommendations to senior leaders and executive stakeholders

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• Bachelor's degree in Computer Science, Engineering, Business, Product Management or a related field, or equivalent work experience
• 12+ years of progressively responsible experience in product management, software platforms, technology or related fields, including leadership of complex enterprise products
• 7+ years of product leadership experience, including leading product managers or multidisciplinary product teams in a matrixed environment
• Demonstrated experience defining product strategy, roadmaps and requirements for enterprise software, platforms, APIs, developer products or data-intensive solutions
• Demonstrated solid technical fluency in modern software architecture, APIs, cloud platforms, distributed systems, enterprise integration and data platforms; able to engage credibly in technical trade-offs
• Experience taking products from discovery through delivery, production adoption and scaled operations with accountability for customer experience, reliability, security and measurable outcomes
• Demonstrated understanding of AI/ML and LLM-based applications, including agent workflows, orchestration, tool use, evaluation, observability and enterprise deployment controls
• Experience operating in regulated or high-trust environments where privacy, security, auditability, risk management and policy enforcement are product requirements
• Demonstrated ability to influence senior stakeholders, lead through ambiguity and align Product, Technology, Risk and Commercial teams around decisions and outcomes

Preferred Qualifications:

• Advanced degree in Computer Science, Engineering, Business or a related field
• Experience in software engineering, architecture, technical program leadership or another hands-on technology role
• Experience building or scaling enterprise platforms, developer platforms, marketplaces, workflow/orchestration products or multi-tenant B2B SaaS offerings
• Experience establishing governance, certification or lifecycle controls for AI agents, AI applications, marketplaces or extensible platform ecosystems
• Experience with identity and access management, policy-as-code, telemetry and audit systems, semantic or knowledge layers, enterprise data connectors and secure multi-tenant architectures
• Experience with product packaging, usage metering, platform economics, ecosystem models or commercialization of internally proven technology capabilities
• Experience launching a new product or platform capability and establishing the associated operating model, governance and adoption mechanisms

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $134,600 - $230,800 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.
UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.