Are you ready to be part of an organisation that values expertise, passion and diversity? At CFS we know that the foundation of our success lies in our exceptional people. We believe in celebrating individuality, have a passion for high performance and creating an environment where you can unleash your full potential. Our people enable us to make a difference and deliver exceptional experiences to help our customers achieve financial freedom.
Your Team
The Platform Integration & Strategic Partnerships team sits within CFS’s Super & Investments business and works at the intersection of product development, strategic partnerships, adviser experience, technology delivery, governance and platform change. The team supports strategic initiatives that help FirstChoice remain contemporary, competitive and embedded in adviser workflows.
The Product Development Manager, FirstChoice Modern reports to the Director, Platform Integration & Strategic Partnerships. This is a 12-month contract role that will lead and coordinate key product, delivery and operating model outcomes for the FirstChoice Modern program, with a core focus on Open API delivery, partner onboarding, supplier governance and scalable service processes.
Your Responsibilities
Lead the business delivery stream for Open API initiatives under the FirstChoice Modern program, coordinating scope, priorities, delivery milestones, risks and dependencies across Product, Technology and Operations.
Partner with technology, architecture and cyber security teams to shape API requirements, prioritise the API catalogue, define partner access requirements and support readiness for sandbox, consent, permissioning and production release pathways.
Support the development of the partner onboarding model for open APIs, including registration, accreditation, legal and commercial inputs, security assessment, testing, go-live governance and ongoing access management.
Design and implement a new supplier governance and service structure for API partners, covering decision rights, escalation paths, issue management, release communications, performance monitoring and periodic review processes.
Support engagement with adviser practices, licensees and adviser technology providers to validate priority use cases, understand workflow needs and translate feedback into clear product and delivery requirements.
Work with the Project Manager to prepare high-quality delivery materials, decision papers, working group updates and executive briefings that clearly explain progress, risks, trade-offs and recommendations.
Support operational readiness activities, including process documentation, support model design, training inputs, internal handover and hypercare arrangements for pilot and early partner integrations.
Actively identify opportunities to use AI and automation to improve delivery quality, stakeholder communication, analysis and repeatable operating processes.
Your Capability and Experience
Strong product development, product delivery or program delivery experience, ideally within wealth management, superannuation, platforms, advice technology or financial services.
Demonstrated ability to lead cross-functional delivery teams and influence stakeholders across business, technology, operations, risk and external partner groups.
Experience shaping business requirements, operating models, governance processes and implementation plans for complex product, platform or technology initiatives.
Strong commercial judgement, analytical capability and problem-solving skills, with the ability to convert ambiguity into structured options, decisions and delivery plans.
Excellent written and verbal communication skills, including the ability to prepare executive-ready updates, decision papers and stakeholder materials.
Experience with APIs, open architecture or data integrations is desirable
Knowledge of adviser workflows, financial planning software, CRM platforms, licensee operating models or platform-to-practice integration needs is desirable.
Experience in supplier governance, vendor onboarding, service management, operational resilience or third-party risk processes is desirable
Comfort working in agile or hybrid delivery environments, including backlog shaping, delivery planning, dependency management and release readiness is desirable
Relevant tertiary qualifications in business, finance, technology, product management or a related discipline is desirable.
What to Expect
At CFS, you'll be working among the very best in the wealth management industry. It's an inspiring environment that encourages development and celebrates success. Other things to look forward to:
- Access to CFS Employer Super, which offers an expansive investment menu and flexible insurance solutions
- Support with financial services, including discounts on home loans and daily bank accounts through our partnership with a leading financial institution
- Access to 24/7 confidential support covering safety, medical and mental health services
Additional leave day to celebrate your birthday
- Life Leave - 3 days per annum to focus on your wellbeing or celebrate a special event
- Exclusive discounts on retail, travel and entertainment
CFS Culture
At CFS we are committed to creating a thriving environment where individuals can flourish. We believe that success is built upon strong teams, and we are dedicated to celebrating uniqueness, championing individuality and supporting a diverse and inclusive workforce. We believe that when you can truly be yourself, you can unlock your full potential.
Apply today and join us in helping Australians to achieve their financial freedom.
Please note, CFS requires all candidates to have full work rights in Australia.
Where we have preferred candidates, background checks (including Police, Employment, Bankruptcy checks, ASIC banned and disqualified persons) will be completed prior to the final preferred candidate’s employment being confirmed. The outcomes of the background checks do not preclude the preferred candidate, however, they will be assessed against the inherent requirements of the role.
This role is based on Gadigal Land (Sydney).
Skills Required
- Strong product development, product delivery, or program delivery experience
- Experience leading cross-functional delivery teams and influencing business, technology, operations, risk, and external partner stakeholders
- Experience shaping business requirements, operating models, governance processes, and implementation plans for complex product, platform, or technology initiatives
- Strong commercial judgment, analytical capability, and problem-solving skills
- Excellent written and verbal communication skills, including executive-ready updates and decision papers
- Experience with APIs, open architecture, or data integrations
- Knowledge of adviser workflows, financial planning software, CRM platforms, licensee operating models, or platform-to-practice integration
- Experience in supplier governance, vendor onboarding, service management, operational resilience, or third-party risk processes
- Experience working in agile or hybrid delivery environments
- Relevant tertiary qualification in business, finance, technology, product management, or a related discipline
- Full work rights in Australia
What We Do
We’ve helped over 3 million Australians and counting. We provide superannuation, investment and retirement products to members as well as to corporate and superannuation fund investors. Our wide range and investment management expertise spans Australian and global shares, property, fixed interest, credit, hedge funds, infrastructure and private equity. The privacy of your personal information is important to us. We will handle all personal information collected in accordance with applicable privacy laws and our privacy policy and collection statement which can be accessed here www.cfs.com.au/privacy. If you have any questions in relation to our privacy practices or would like to request a copy of our privacy policy please contact us on 13 13 36. Avanteos Investments Limited ABN 20 096 259 979, AFSL 245531 (AIL) is the trustee and issuer of super and pension products. Colonial First State Investments Limited ABN 98 002 348 352, AFSL 232468 (CFSIL) is the issuer and Investor Directed Portfolio Services (IDPS) operator and administrator of investment products. Information on this social media may include general advice but does not consider your individual objectives, financial situation, needs or tax circumstances. You can find the target market determinations (TMD) for our financial products at www.cfs.com.au/tmd, which include a description of who a financial product might suit. You should read the relevant Product Disclosure Statement (PDS), Investor Directed Portfolio Service Guide (IDPS Guide) and Financial Services Guide (FSG) carefully, assess whether the information is appropriate for you, and consider talking to a financial adviser before making an investment decision. You can get the FirstChoice PDSs and the FSG from www.cfs.com.au or by calling 13 13 36 and FirstWrap PDSs, FSGs and IDPS Guides from www.firstwrap.com.au or your adviser.
