About this opportunity
Do you enjoy challenging yourself and those you work with to deliver high-quality, feature-rich products that exceed our Customers' expectations? If so, this role may be the right opportunity for you.
Customer experience (CX) captures all interactions customers have with EU RCE at every stage of the customer journey. CX in RAN Software and Computer Platforms Engineering (RCE) is responsible for shaping and facilitating these interactions within RCE and across Networks R&D. This includes gathering and validating customer needs, and influencing R&D development and deployment strategies.
Customer Management (CM) that is part of Cx ensures seamless customer engagement and delivery by acting as the bridge between Customer Units, Market Areas, and R&D. Our mission is to bring true customer focus into the heart of product development, enabling strategic alignment and operational excellence. We manage customer programs, orchestrate feedback, and drive initiatives that improve collaboration, transparency, and efficiency. With a strong emphasis on data analytics, automation, and continuous improvement, CM empowers teams to predict risks, optimize processes, and deliver outstanding customer experiences. Join us to shape customer-centric transformation and make a global impact.
We are now looking for a Network Delivery Manager within R&D Programs. You will be responsible for planning and realizing R&D involvement in deployment and support activities toward customer(s). You will be central to executing strategy and handling escalated customer issues. We are looking for someone passionate about delivering excellent Customer Experience and motivated to drive transformation in their team and across organizations.
What you will do:- Facilitate new feature deliveries and releases together with CU/Customer.- Coordinate SW maintenance activities with CU/Customer.- Serve as a trusted senior interface between global CU(s)/ customers and internal stakeholders/ programs by building and maintaining relationships.- Proactively identify and inform BNEW-relevant stakeholders of potential escalations.- Advocate adoption of new technologies and tools to streamline workflows and enable digital-first operations.- Promote a culture of continuous improvement, learning, and innovation within the team. -merge these two into one below?-Champion the adoption of new technologies and tools while fostering a culture of continuous improvement, learning, and innovation within the team.- Drive R&D activities to achieve overall Customer quality goals and targets.- Manage and lead SW deployment strategy execution toward CU/MA accounts.- Lead Customer Taskforce activities as required.- Ensure customer feedback flows to the relevant R&D Stakeholder.
What you will bring:- Bachelor's or Master's degree in Telecommunications, Engineering, or a related field.- Proven experience in strategic transformation, leadership, and operational design.- Exceptional stakeholder management, communication, and presentation skills, including experience handling escalations and complex negotiations.- Deep understanding of customer engagement models, delivery operations, and CD principles.- Excellent knowledge of the RAN Product portfolio.- Strong process thinking and executional leadership.- Proven record of innovation and driving transformational change in complex organizations.
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What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day.
We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale.
Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient.
Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical.
Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term.
As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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