The Customer Strategy team owns the end-to-end creation of in-product messaging, content and experiences that drive action and help customers unlock the full value of Moneybox’s offering. These need to be highly creative, engaging, and impactful while working seamlessly with the broader product experience.
We’re looking for a Product Designer with strong visual-craft to lead high-impact improvements across these critical experiences in a high-ownership, evolving product environment. You’ll tackle meaningful, commercially-aligned problems at pace and shape solutions that increase clarity, conversion and long-term engagement. You’ll own impact, not just execution. This role reports to the Design Lead, UI and Systems.
What you'll do
Own high-impact problems from early discovery through launch and measurable outcomes.
Translate data and customer feedback into designs that clarify value and drive action without creating visual noise or impeding usability.
Partner with Product and Engineering to define success and drive measurable outcomes.
Collaborate with Content and Marketing specialists to draft and refine copy that’s clear, concise and on-brand.
Prototype quickly, validate with real users and use data to refine decisions.
Deliver engaging, high-quality experiences across native iOS, Android and responsive web.
Think systematically: Contribute to our dynamically managed component library, establish frameworks and create documentation.
Integrate our brand guidelines into the product through considered visual design and assets, engaging interactions and delightful motion, collaborating with Brand Designers.
Influence beyond your squad, articulate trade-offs clearly and raise the quality bar.
Utilise AI tools and workflows to drive efficiency and enhance creativity.
What this role isn't
A typical feature-led Product Design role suitable for generalists.
A Brand or Marketing Design role – UX expertise is required.
Who you are
5+ years designing for digital products, with strong native mobile experience, systems thinking and knowledge of accessibility standards.
A balanced portfolio demonstrating UX expertise, business and customer impact, and visual craft.
Comfortable navigating ambiguity, evolving priorities and making trade-offs.
Experience using research, behavioural insight and data to inform decisions.
Strong ownership: you independently seek answers and make decisions when appropriate.
An iterative approach and growth mindset.
Clear, confident communication across disciplines and levels.
Nice to have
Experience in financial services, banking, payments or other regulated environments.
Experience with CMS tools (e.g. Contentful).
Experience adopting AI within real workflows.
Advanced prototyping skills.
Skills Required
- 5+ years designing for digital products, with strong native mobile experience, systems thinking and knowledge of accessibility standards.
- Balanced portfolio demonstrating UX expertise, business and customer impact, and visual craft.
- Experience using research, behavioural insight and data to inform decisions.
- Experience with design systems and contributing to component libraries.
- Deliver engaging, high-quality experiences across native iOS, Android and responsive web.
- Comfortable navigating ambiguity, evolving priorities and making trade-offs.
- Strong ownership: independently seek answers and make decisions when appropriate.
- Clear, confident communication across disciplines and levels.
- Based in the UK and eligible to work without visa sponsorship; hybrid (2 days London office, 3 remote).
- Willingness to consent to pre-employment checks including criminal record and adverse credit history.
- Experience in financial services, banking, payments or other regulated environments.
- Experience with CMS tools (e.g. Contentful).
- Experience adopting AI within real workflows.
- Advanced prototyping skills.
What We Do
At Moneybox, we help you turn your money into something greater. Millions of us want to achieve more with our money. But whether we’re looking to save for a rainy day, grow our money, buy a home, or even build a retirement fund, we leave it at the bottom of our to-do lists because we're not sure how to get started. This isn’t surprising. We aren’t taught about financial planning at school, the wealth industry was built to serve a minority, and it often feels like banks don’t care about helping us achieve outcomes. To top it off, the financial services industry is fragmented and confusing. This means that our money often isn’t working hard enough and our goals are much harder to achieve. So, we made a solution. We've brought saving, investing, home-buying, and retirement services together into one simple app. So people can reach their goals and build wealth with confidence, whatever their starting point. We want to help people build wealth, but our mission goes beyond that. We believe that building wealth isn’t simply about accumulating more money. It’s about going after the life you want and enjoying it to the fullest, today and tomorrow. This is what it means to turn your money into something greater.
