User Experience Designer

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

User Experience Designer

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

One of the great things about working at a company like Genesys is our investment in our people. We believe in helping you find your best fit - we want to help you grow.

Candidate Description

As a UX Designer, you consistently demonstrate proficiency in UX design, confidently collaborating within your product team. You work independently on moderately complex projects and clearly articulate your design rationale to stakeholders. You're skilled at balancing user needs, business goals, and technical requirements in your designs.

Team

Our global UX organization consists of over 100+ professionals in design, research, education, and operations. We value collaboration, curiosity, and continuous growth, both as individuals and as a team. Closer to home, you’ll be part of a group of 16+ passionate UX professionals who work close with our product and engineering partners.

The Knowledge team is responsible for ensuring that organizational content is consistent and accessible across all channels, from self-service bots to Agent Copilot, Copilot, and Knowledge portals. Agent Copilot supports agents before, during, and after interactions with AI-powered features. Copilot helps admins and other Genesys users understand how to improve their contact center and take action.

Key Responsibilities

• Design Execution: Independently execute designs for defined projects, leveraging user research insights and aligning closely with project goals.
• Collaboration & Communication: Clearly communicate design decisions and rationale, working with Senior and Staff UX Designers to align stakeholders around solutions and collaborating directly with product management and engineering.
• Discovery and Definition: Participate in UX discovery efforts on projects, confidently executing tasks related to UX strategy and definition, such as conducting competitor audits and crafting user stories.
• Continuous Learning: Proactively seek mentorship and training opportunities, contributing actively to the team's collective knowledge and skills.

Qualifications

• Experience: 2 – 4 years of experience in user experience design, demonstrated ability to independently execute designs.
• Education: Bachelor’s or equivalent experience in Design, Human-Computer Interaction (HCI), Interaction Design, or a related field.
• Skills:
• Proficiency with Figma and low-fi collaboration tools like Miro/FigJam.
• Experience with various UX research methodologies.
• Ability to connect design to product strategy and user needs.
• Good communication skills, capable of clearly presenting design ideas and gathering feedback across teams.

Preferred Experience

• Experience in designing for enterprise-level applications, services, or platforms (specifically support or call centers).

What we do offer

• Stability of a multinational company and the flexibility/speed of a startup company.
• The warmest of welcomes: we will make sure you feel part of the Genesys team from day 1.
• Keep you in the loop: Complete support and transparency from our global/local leaders.
• An A-team: Talented and experienced professionals you can grow professionally with.
• An open & inclusive community.
• Career development: We will support your professional growth because your goals are important to us.
• Flexibility: we are open to candidates being eventually office based in Budapest, remote workers long term or a mix of both, but Hungary based. 
• Empathy: your well-being is our priority. You will have extra days off in August and October, and extra time off to volunteer to help a cause close to your heart.
• Cafeteria, health insurance, life insurance, learning center to improve yourself, language courses, gym, vitamin bar, company cafe with our own barista.
• And a fabulous new HQ from near Nyugati Railway Station at Budapest.

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About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.