Product Designer

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Brief overview of this role:

We are looking for a Product Designer to join our Product team at Sitemate, contributing to designing and delivering solutions across our product experiences.

At Sitemate our product designers possess core skills in UX and UI design, as well as broad skills in product ownership. They work closely with engineers in small teams to prepare designs and requirements, and manage the build and delivery of new features and improvements to our customers.

This role would be great for you if you are looking for the opportunity to develop and broaden your product and design skill set. Maybe you’ve worked in startups before, and you want to join a team that moves very quickly and places a huge emphasis on building great product experiences for our customers. Your level of experience matters less than your enthusiasm to take on more responsibility and make a significant impact.

Employment:

• Full-time

• Based: Sydney, Australia

• Remuneration (including Super): AUD $90,000-$120,000 per annum depending on experience

Why should I consider joining Sitemate?

• Check out Sitemate’s team at the offsite: ​Sitemate Offsite 2022, Sitemate Offsite 2023 & recently Sitemate Offsite 2024

• You can see what people really think about working at Sitemate here: ​Working at Sitemate

• 2024 Podcast: CEO Hartley Pike on his personal journey, scaling Sitemate, diversity and culture at sitemate

• 2023 Podcast: Listen to CMO Lance Hodgson’s tips on how to supercharge your career

• 2022 Podcast: Listen to CEO Hartley Pike speak about the company’s founding and broader Go To Market strategy

• 2022 Podcast: Listen to CTO Tim Bray speak about building high quality features that solve customer problems at Sitemate

• We have equal opportunity for applicants of all genders, ethnicities, ages, sexualities & people with disabilities - Sitemate's team is proudly diverse and accessible. 55% of our team identify as coming from underrepresented ethnic backgrounds. 43% identify as female. Our team ranges in age from 22 to 51 years old.

• We're proud to have a global team with team members from Australia, Kenya, Brazil, France, Chile, United Kingdom, Ireland, Spain, Portugal, Vietnam, the Philippines, Kazakhstan, USA, Canada, Indonesia, Venezuela, Sri Lanka, and Uruguay.

• Our Sydney office in Haymarket has fantastic on-site facilities including a rooftop garden, wellness centre, showers and cycle storage. The transport connections are excellent. Every Monday, the team enjoys a catered lunch together from one of the many nearby options.

• You will be remunerated based on your performance. If you are performing well, you won’t need to wait 3 years or have to find better offers elsewhere to receive an increase to your remuneration. 7 out of the last 10 remuneration increases for Sitemate team members have been made pro-actively by management, without the individual needing to even raise the topic of remuneration.

• You will get a laptop and a budget to set up your home office.

• You will have visibility into the standardised career development plan for your role, and access to a professional learning and development budget.

• You will get additional benefits and support as parents - with paid leave for both primary (min. 16 weeks) and secondary carers (min. 6 weeks) including adoption, as well as support and leave for the tragic circumstances of stillbirth or miscarriage.

• You will have 20 days PTO, as well as paid compassionate & bereavement leave, sick & carer’s leave, and the ability to work from anywhere for a few weeks per year.

• You will get equity options and ownership in Sitemate on a standard vesting schedule. See here for a general overview of how this works.

• Sitemate has grown from 5 employees in 2018 to 150+, and we’re moving into the next stage of growth! We have a product that customers are strongly engaged with, and every month we get 1000s of new leads in our core/target regions with 0 cold calling and limited marketing spend (made possible by strong word-of-mouth and organic marketing efforts).

• Sitemate’s founders have diverse backgrounds - one coming from engineering on major infrastructure projects; the second coming from product and graphic design. This brings a unique perspective internally where we blend deep industry experience with a passion (obsession) for modern best practices in product design.

• Sitemate graduated from Australia’s #1 Technology Company Accelerator - Startmate.

• Sitemate has strong financial backing from Blackbird (Australia and NZ’s #1 Vc), Shearwater Growth Capital & Marbruck Investments.

• See info on our latest raise here.

What is the working environment like at Sitemate?

• We are very transparent - monthly Allhands meetings provide the team with direct insight into team updates, customer stories, hiring plans and key metrics (NPS, Revenue, Financial Performance). During this Allhands meeting we also hear one ‘life story’ from one of our team each month - learning about different countries and cultures around the world.

• We place an extremely high value on your time - you won’t be spending your days wasting time on fighting internal systems, botched together spreadsheet processes or doing data entry.

• We use best in class systems that are seamlessly integrated to deliver our team the right information at the right time, allowing them to get their work done efficiently and to a very high standard.

• You will have a core and close team around you, but you will also be exposed to and working directly with multiple departments - engineering, product, design, marketing, sales and customer success.

• You will have a high degree of autonomy, as the focus is on outcomes and not hours. If you want to block off a few hours to run a personal errand or block off an hour to pick up the kids from school - no worries. No one will be monitoring your time.

• We are constantly working to minimise the number of group meetings - daily check ins are all done asynchronously (in your own time) each morning. But spontaneous 1:1s or small sessions are strongly encouraged!

What does Sitemate do, exactly?

• Sitemate builds best in class software products for the built world.

• Industrial companies operating in the built world are facing a number of mission critical challenges - changes in work behaviour as Generation Z start to enter the workforce as mobile first users of software, and the drastic shift away from traditional mining to renewable energy projects such as wind farms and solar farms.

• This role is for Sitemate’s 3rd product, Gearbelt - Gearbelt is a platform where industrial style companies streamline and standardise their fleet management processes in a new digital format. This new digital format enables them to complete and track work in the field on a mobile or tablet, and automate repetitive tasks and tracking through automated workflows and real-time analytics.

See some of our user reviews for Dashpivot here:

• G2 Crowd

• Trust Radius

What will I be doing in this role?

• Preparing high-level concept designs to review internally, and with customers to conduct research when required.

• Preparing detailed designs and UX flows, working with the product team to define scope.

• Creating information architecture diagrams to explain how different product areas/components relate to each other.

• Preparing and reviewing acceptance criteria.

• Directly collaborating with engineers during the development cycle, coordination of in flight work and demo reviewing work completed.

• Attending team meetings to clarify scope, test ideas and collect feedback.

• Establish and promote design guidelines, best practices, and standards.

• Contributing to release notes.

• Monitoring production support for issues raised by customer support team, performing triage and ticketing up fixes if required.

What will be the biggest challenges for me in this role?

• Pace - we move very quickly, so you’ll need to be excited to come in and learn extremely fast.

• Complexity - this role involves designing and optimising complex UX patterns across web and mobile platforms.

• Being adaptable and versatile - apart from possessing core UX expertise, our product designers also possess/develop a solid grasp of other adjacent areas such as product and delivery.

• We have a strong culture based on core values and standard operating procedures, you may need to unlearn a few things from previous experience.

What kind of skills and experience do I need to have? (Ideally most but not all)

• Proficiency in Figma, creating UI libraries and design systems

• A solid understanding of UX/UI best practices and a tireless advocate for user-centred design

• Experience in web app and/or mobile app design

• Familiarity with AI tools is a plus

• A great eye for design and attention to detail

• Excellent communication and collaboration skills, with the ability to work closely with cross-functional teams

• Basic understanding of HTML/CSS

• Comfortable with ambiguity and shifting deadlines. Can resourcefully solve problems, and is able to make pragmatic trade-offs while taking into account the end strategic goal.

• Experience working closely with product managers and engineers to plan, prioritise, and deliver work, or you may have previously worked as a product owner

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