Senior Product Designer

About Passport:

At Passport, we empower brands to reach their global potential by delivering the #1 international solutions for direct-to-consumer businesses. What sets us apart is our expertise in international shipping—enabling brands like Carpe, OneSkin, Rhode, GORUCK, and Wildflower Cases to scale globally with ease. Our extensive network, in-house team of logistics and ecommerce experts, integrations with Shopify and other ecommerce platforms, and user-friendly portal make us the trusted partner for growth-focused brands looking to expand internationally and create seamless cross-border experiences.

​​Passport is in a high-growth phase, and we are looking for a Senior Product Designer to join our Product team. You will report to the Design Team Lead and work alongside our UX Designer and Product Managers to understand internal and external user challenges, and  design delightful user experiences to address them.

In this role, you will create and guide the overall vision for Passport's software platform, ensuring it aligns with the company’s brand identity, user needs, and business objectives. This includes defining the long-term design strategy and roadmap for the platform’s evolution.

One of our values is “You are an owner.” We’re growing quickly, with gaps to fill and skills to develop along the way. If you are eager to contribute and take ownership, we encourage you to apply!

What you'll do:

• Create and guide the vision for Passport’s software platform
• Develop and maintain a UI design system to enhance design efficiency and ensure consistency across all products
• Collaborate with Product Managers, Engineers, and other stakeholders to understand and capture user needs, translating them into effective design solutions
• Define user journeys, personas, and wireframes for product features
• Advocate for user-centered design principles, educating team members and fostering a culture of empathy for end-users
• Conduct usability testing sessions and synthesize feedback to drive design improvements
• Work swiftly to manage Figma libraries, create design concepts and prototypes, delivering high-quality work on tight timelines

What we're looking for:

• 3+ years of product design experience with Figma expertise
• A portfolio showcasing a diverse range of projects and design styles that highlight your comprehensive end-to-end design process
• Ability to manage multiple projects simultaneously in a fast-paced environment
• Deep understanding of user-centered design (UCD), user research, and usability testing, with the ability to analyze data and feedback to drive design decisions
• Exceptional communication and presentation skills, with the ability to clearly articulate design decisions and connect them to user needs and business goals
• A passion for solving product challenges and a desire to 'own' the user experience from conception to launch
• Experience in the e-commerce or logistics industries is a plus

A sneak peak into our perks & benefits:

- Competitive cash and equity packages

- Healthcare, dental, and vision, life & disability insurance

- 401(K) Match

- Bi-Annual Remote Work funds

- 100% remote work environment #LI-Remote

- Company issued laptop

- Flexible PTO

- 12 weeks parental leave

- Monthly team bonding time - bring on the Zoom comedians, pop-a-shot contests, and sip ‘n paints!

- Quarterly team (virtual) gatherings and annual all-company offsites in cities around North America 

- Learning & Development Fund for upskilling or products to improve your day-to-day work life

- One-time remote work set-up stipend to make your at-home office dazzle

- Teammates around the world in 8 different time zones!