Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
We are seeking a talented Product Designer with a focus on UI/UX for enterprise desktop applications. The ideal candidate will have a strong portfolio showcasing their ability to design intuitive and visually compelling interfaces for complex desktop applications. This role requires close collaboration with design leads, product managers, and engineers to create solutions that address our users' needs and enhance their overall experience.
We are a fun, collaborative, energized team of talented yet humble designers. Each designer makes themself available to provide support, feedback or the occasional live design collaboration. We make sharing and leveling up of your fellow designers' common practice through weekly design sessions where we collectively tackle some of our toughest design challenges and share our latest findings and techniques.
Responsibilities:
- Utilize our design system within Figma to create UI mockups and interactive prototypes both independently and under the guidance of a design lead.
- Participate actively in design team meetings, offering feedback and ideas to help enhance the overall user experience.
- Collaborate with product managers to develop solutions that effectively address user problems.
- Work closely with product engineers to ensure the accurate implementation of design concepts.
- Conduct research to understand customer needs and goals, translating these insights into actionable design solutions.
- Engage in design thinking sessions with the design team and cross-functional partners to foster innovative solutions.
Qualifications:
- A portfolio demonstrating experience in designing enterprise desktop applications (please include your portfolio link and password in your resume and application)..
- Proficiency in using Figma, including expertise with auto-layout, creating responsive designs, and utilizing variant components to develop engaging UIs.
- Strong understanding and application of UX and visual design principles.
- Practical knowledge of current design patterns, trends, and methodologies.
- Experience conducting customer interviews and possessing fundamental information-gathering skills.
- Ability to present design work, collect feedback, and make necessary adjustments based on input.
Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office. For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office.
As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.
Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.
Our total reward package also includes:
- Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
- Generous employee stock purchase plan.
- Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.
All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.
The US base salary range for this role is below.
$86,500—$161,900 USD
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
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What We Do
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to help customers reimagine their customer experience. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps increase agent and supervisor productivity, connects the contact center to the business, and ultimately deliver tangible business results including increased revenue and enhanced customer trust and loyalty
