At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.
Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.
Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.
Check us out on the web!
Job DescriptionThe UX/UI Designer is a versatile, execution-focused designer responsible for crafting user-centered digital experiences across Brightspeed's public website, eCommerce flow, and customer account management platform. This role requires fluency in both UX and UI disciplines, enabling the designer to move fluidly between discovery, wireframing, and high-fidelity production work within our Figma-based design system. This role uses AI-assisted tools to support research synthesis, design exploration, prototyping, and validation while applying independent design judgment.
IMPACT
Design
Translate brand direction and marketing campaign goals into visually engaging, conversion-optimized web experiences.
Partner with digital analysts and strategists to run A/B and multivariate tests, interpret results, and iterate on designs.
Use AI-assisted tools to accelerate appropriate parts of the product-design process and contribute to prototypes for AI-enabled or conversational customer experiences.
Develop and maintain landing pages that support a seamless customer journey across digital media touchpoints.
eCommerce Experience
Monitor prospect progression and conversion data alongside product owners and prioritize design improvements accordingly.
Advocate for modern eCommerce design standards and incorporate them into the shop-and-buy experience.
Customer Account Management Platform
Wireframe new/existing experiences and model intricate user flows to help product owners visualize complex solutions.
Produce polished, production-ready UI within the established design system, maintaining meticulous Figma file hygiene.
Collaborate with product management and software development teams to assess UX health and prioritize improvements.
Team Contribution
Participate actively in weekly design rituals — critiques, brainstorms, and stand-ups — contributing well-reasoned ideas regardless of seniority.
Think critically about briefs, anticipate gaps, and present thoroughly considered solutions.
Sketch and illustrate concepts on the fly in FigJam or Figma to advance team discussions.
Manage workload autonomously within Asana, maintaining accountability across multiple concurrent projects.
May perform other duties as assigned.
Qualifications
YOU WILL THRIVE IN THIS ROLE IF YOU
Hold a bachelor’s degree in design, UX, eCommerce, Marketing, or a related field.
Have practical experience using AI within a professional product-design workflow and can explain at least one example of how it improved the work or outcome.
Bring 3+ years of experience in a web design role, with a portfolio that demonstrates both UX thinking and UI craft.
Are a power user of Figma, comfortable working within established component libraries and design systems.
Have experience making data-backed design decisions and can articulate the rationale behind your choices.
Communicate clearly and collaboratively across design, product, engineering, and marketing teams.
Thrive in a fast-paced environment that requires both rapid ideation and meticulous final production quality.
A PLUS IF YOU HAVE
Exposure to front-end development (HTML/CSS) or familiarity with developer handoff workflows.
Experience with digital analytics tools (e.g., Adobe Analytics, Google Analytics, Full Story or similar).
Background in brand, marketing, or eCommerce strategy.
Familiarity with accessibility standards (WCAG 2.1).
LANGUAGE SKILLS
English required. Bilingual (Spanish) a plus.
PHYSICAL DEMANDS
Work is primarily sedentary, performed indoors from a home or company office while operating a computer and standard office productivity tools. Occasional additional hours may be required to meet project deadlines.
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Additional InformationWHY JOIN US?
We aspire to contemporary ways of working.
Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.
We offer competitive compensation and comprehensive benefits.
Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.
Inclusion and belonging are at the center of our grounding belief in Being Real.
When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.
Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact [email protected] to initiate the accommodations process.
For all applicants, please take a moment to review our Privacy Notices:
- Brightspeed’s Privacy Notice for California Residents
- Brightspeed’s Privacy Notice
Skills Required
- Bachelor's degree in design, UX, eCommerce, marketing, or a related field
- Professional experience using AI within a product-design workflow
- 3+ years of experience in a web design role
- Portfolio demonstrating UX thinking and UI craft
- Advanced proficiency with Figma, component libraries, and design systems
- Experience making data-backed design decisions
- Clear communication and collaboration across design, product, engineering, and marketing teams
- Ability to work in a fast-paced environment with rapid ideation and high-quality production work
- Front-end development exposure, including HTML and CSS, or familiarity with developer handoff workflows
- Experience with digital analytics tools such as Adobe Analytics, Google Analytics, or FullStory
- Background in brand, marketing, or eCommerce strategy
- Familiarity with WCAG 2.1 accessibility standards
- Bilingual Spanish language skills
What We Do
On August 3, 2021, Apollo Global Management and Lumen Technologies, Inc. entered an agreement for Apollo to acquire Lumen’s Incumbent Local Exchange Carrier (ILEC) assets and associated operations across 20 states for $7.5 billion. Brightspeed was formed to create a new high-speed internet company to serve the customers in those states. Our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally under-served by broadband providers, while delivering best-in-class customer experience. Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.
