Job Brief
The Customer Strategy area owns the end-to-end creation of in-product messaging, content and experiences that drive action and help customers unlock the full value of Moneybox — work that has to be creative, engaging and impactful while feeling like a seamless part of the wider product.
We're looking for a Product Designer to raise the quality bar for interaction, visual design, motion and product thinking across these high-impact surfaces. This is a high-autonomy role with real ownership — you'll shape the underlying system and guidelines, not just the execution layer — tackling commercially aligned problems that increase clarity, conversion and long-term engagement.
You'll be part of the UI, Systems and Content team, reporting to the Design Lead.
What you'll do
- Raise the quality bar for interaction, visual design, motion and product thinking within the Customer Strategy area and across the whole team.
- Partner closely with Product to deliver against commercially aligned briefs with measurable outcomes.
- Turn data and customer feedback into designs that clarify value and drive action.
- Collaborate with Content and Marketing specialists to draft and refine copy that's clear, concise and on-brand.
- Work closely with Engineering to ship designs with their craft intact.
- Co-own the overall design language, underlying Design System(s) and guidelines.
- Seamlessly integrate the Moneybox brand into the product by collaborating closely with Brand Designers.
- Influence beyond your own area and articulate trade-offs clearly.
- Use AI tools and build workflows to drive efficiency and enhance creativity.
- Deliver experiences across native iOS, Android and responsive web.
- Build WCAG AA accessibility standards into every decision.
What this role isn't
- A typical feature-led Product Design role suited to generalists.
- A Brand or Marketing Design role — product expertise is required.
Who you are
- 5+ years designing high-quality digital products, with genuine native mobile experience.
- Strong visual craft and systems thinking, plus a solid grasp of accessibility standards.
- A balanced portfolio that also demonstrates product expertise, business and customer impact.
- Comfortable navigating ambiguity, evolving priorities and trade-offs.
- Experienced in using research, behavioural insight and data to inform decisions where available.
- Strong ownership: you independently seek answers and make decisions when appropriate.
- An iterative approach and a growth mindset.
- Clear, confident communication across disciplines and levels.
Nice to have
- Experience in financial services, banking, payments or other regulated environments.
- Experience with CMS tools (e.g. Contentful).
- Experience adopting AI within real workflows.
Skills Required
- 5+ years designing high-quality digital products with genuine native mobile experience
- Strong visual craft and systems thinking
- Solid grasp of accessibility standards and ability to build WCAG AA into design decisions
- Balanced portfolio demonstrating product expertise, business and customer impact
- Experience using research, behavioural insight and data to inform design decisions
- Experience delivering across native iOS, Android and responsive web
- Ability to collaborate closely with Engineering to ship designs with craft intact
- Experience co-owning design systems and guidelines
- Clear, confident cross-discipline communication and strong ownership
- Based within the UK and able to follow hybrid policy (2 days in London office)
- Employer does not offer visa sponsorship; must be eligible to work without sponsorship
- Experience in financial services, banking, payments or regulated environments
- Experience with CMS tools (e.g. Contentful)
- Experience adopting AI within real workflows
What We Do
At Moneybox, we help you turn your money into something greater. Millions of us want to achieve more with our money. But whether we’re looking to save for a rainy day, grow our money, buy a home, or even build a retirement fund, we leave it at the bottom of our to-do lists because we're not sure how to get started. This isn’t surprising. We aren’t taught about financial planning at school, the wealth industry was built to serve a minority, and it often feels like banks don’t care about helping us achieve outcomes. To top it off, the financial services industry is fragmented and confusing. This means that our money often isn’t working hard enough and our goals are much harder to achieve. So, we made a solution. We've brought saving, investing, home-buying, and retirement services together into one simple app. So people can reach their goals and build wealth with confidence, whatever their starting point. We want to help people build wealth, but our mission goes beyond that. We believe that building wealth isn’t simply about accumulating more money. It’s about going after the life you want and enjoying it to the fullest, today and tomorrow. This is what it means to turn your money into something greater.
