Product Designer - Mortgages

Product Designer - Mortgages

We are looking for a Product Designer who is passionate about discovery, conceptual thinking, and crafting exceptional experiences from the ground up. The ideal candidate thrives in ambiguity, can take ideas from concept to tangible design, and is confident using research to shape and validate solutions.

You will work within the Upstream (Mortgages) team, helping define how ClearScore empowers users to understand and improve their mortgage journey. This is an opportunity to shape new and innovative experiences in a complex and evolving space, driving simplicity and clarity for millions of users.

Our Design team is deeply collaborative and driven by curiosity. We believe in challenging assumptions, exploring possibilities, and creating meaningful impact for our users. If you are excited about bringing ideas to life and pushing creative boundaries while staying grounded in user insight, we would love to have you.

This role is based out of London or Edinburgh and has a hybrid working model, requiring 2 days a week in the office.

What we're looking for:

• Strong experience in discovery and early-stage design, including framing problems, exploring hypotheses, and synthesising insights
• Proven ability to translate conceptual ideas into tangible design outcomes, from rough sketches to high-fidelity prototypes and scalable, globally adaptable solutions.
• Experience in user research across both discovery and validation
• Excellent visual design skills and a good understanding of hierarchy, layout, typography, and visual consistency
• Experience designing for native and web platforms
• Experience working with design systems and established component libraries
• Ability to navigate ambiguity and create structure where little exists
• Comfortable running ideation workshops, co-creation sessions, and communicating design rationales
• Proficiency in Figma or equivalent design tools
• Strong sense of curiosity and willingness to challenge assumptions
• Collaborative mindset and strong communication skills with cross-functional partners
• A self-starter who can take initiative, experiment, and adapt in a fast-paced environment

In this role, you will:

• Drive discovery activities to understand user needs, motivations, and pain points
• Translate research insights into design opportunities, concepts, and prototypes
• Drive ideation and conceptual exploration, turning abstract ideas into tangible experiences
• Create end-to-end design deliverables from low-fidelity explorations to polished UI designs
• Partner with designers (product and content), researchers, product managers, engineers, data analysts, and commercial parters to shape the product and define solutions
• Conduct and analyse user research and usability testing to validate design decisions
• Iterate based on data, insight, and feedback
• Contribute to shaping design culture and process within the Upstream team and the broader design function
• Push creative boundaries while balancing feasibility and simplicity in a complex domain

Why ClearScore?

ClearScore is the UK's #1 credit score and report app. We are also present in South Africa, Australia and Canada, with more than 20 million users globally and growing fast. Someone joins ClearScore every 20 seconds. We have established relationships with over 50 of the main lenders in the U.K., and have been a trusted tool for customers to manage their credit and make better financial decisions.

Since October 2016 we have helped 1.8 million users take out a new credit card or loan. We are user-centric at our core and we believe in leveraging technology to enable positive financial choices. We are design-led and data-driven and we embed these behaviours in everything we do.

Our company culture is a fundamental part of all we have achieved. We believe in hiring smart, driven, passionate and diverse people who are keen on having a real impact in our organisation. We trust you to manage your own time so we offer flexible work and no fixed desk hours. We don't micromanage and we believe in measuring outcomes rather than effort. We have an inclusive culture where all, regardless of seniority, are encouraged to contribute with their ideas, look after their wellbeing and actively seek opportunities for career growth.

If you feel like this could be the place for you, apply and our Talent team will be happy to share more.

Benefits:

• 25 paid holidays and a “duvet day” on your birthday
• Hybrid Work Environment
• Private health and dental cover - including mental health support through Bupa 
• GP office visits
• Life assurance scheme
• Up to 6% matched pension
• Regular Lunch and Learns with guest speakers
• Dog-friendly office
• Daily breakfast and free snacks
• Access to discounts via Cobens Extras 
• Free sports and social clubs
• Continued investment into learning and development 
• Leadership-led training
• In-house psychotherapist
• Financial coach to help you plan and achieve your goals
• No clock-watching culture
• Generous maternity and paternity plans
• Culture and inclusion representatives
• Transparent pay structure and a career growth plan

Equal Opportunities

ClearScore is committed to providing equal employment opportunities to all qualified individuals. As an equal opportunity employer, we are able to make reasonable adjustments to accommodate individuals with disabilities during the recruitment and selection process. If you require accommodation, please inform us in advance, and we will work with you to meet your needs.

• Levels 1-5: Minimum 2 days per week in-office
• Level 6 and above: Minimum 3 days per week in-office

• Flexibility to manage your work and life
• Dedicated in-office days for team building and collaborative projects
•  Office facilities (with plants!) designed for productive interactions
• Clear expectations and support for maintaining our hybrid schedule