Product Designer II

Observe.AI is transforming customer service with AI agents that speak, think, and act like your best human agents—helping enterprises automate routine customer calls and workflows, support agents in real time, and uncover powerful insights from every interaction.

With Observe.AI, businesses boost automation, deliver faster, more consistent 24/7 service and build stronger customer loyalty.

Trusted by brands like Accolade, Prudential, Concentrix, Cox Automotive, and Included Health, Observe.AI is redefining how businesses connect with customers—driving better experiences and lasting relationships at every touchpoint.

Observe.AI is building the next generation of AI-driven tools for modern customer service teams. We’re looking for an experienced and driven Product Designer II to join our team—someone ready to go beyond wireframes and deliver elegant, scalable solutions that solve real user problems.

This is a great opportunity for a designer looking to expand their influence beyond their immediate scope while crafting user-centric designs across multiple initiatives within a product pillar.
This role is focused on our Voice AI product—a Generative AI-powered platform for building virtual customer service agents. It’s a rare opportunity to work on cutting-edge Gen AI technologies and product development. Observe.AI has been deeply rooted in the contact center industry for over eight years, and We are confident that our market understanding is second to none. This is the core strategy for Gen AI SaaS: Build the last-mile solution for a specific market problem, powered by LLMs.

Product & Technology Domain Expertise

• Deep understanding of the product area’s jobs-to-be-done.
• Monitor competitor approaches, spot gaps and opportunities, and apply those insights to your work.

Influence Product Vision & Strategy

• Tie every design decision back to the product’s long-term goals.
• Translate abstract strategy into tangible artifacts—mocks, decks, written narratives—that help PMs and senior designers advance broader vision work.
  

Objective Clarity

• Align with PM and Engineering on the “why” before exploring solutions.
• Craft clear problem statements and success criteria rooted in data and research.

Research

• Define key learning questions and pick the right qualitative or quantitative methods.
• Synthesize metrics and user insights to inform—and when needed, pivot—design direction.
  

Visual Design

• Explore a broad range of visual options and articulate their trade-offs.
• Apply (and stretch) the design-system patterns where needed, identifying areas the system should evolve.
  

Interaction Design & Prototyping

• Produce high-fidelity prototypes that feel close to the shipped experience, complete with motion and transitions.
• Reference industry patterns and know when to extend or reinvent them.
  

Design Systems

• Consider edge cases and scalability when working inside complex systems.
• Document the components or flows you touch and onboard others to your updates; begin solving interconnected product-level system problems.
  

Communication

• Build clear story arcs into presentations; confidently lead smaller design reviews.
• Write crisp specs and async updates that keep partners aligned.
  

Process Expertise

• Run a predictable, transparent workflow so teammates understand priorities, status, and timelines.
• Manage bandwidth proactively, triage feedback, and surface risks early.
  

Impact

• Prioritize work by its contribution to user and business goals.
• Host post-launch bug-bashes, address issues, and recommend iterative improvements.

• More than 3 years of product design or related experiences
• Experience building Large Language Model powered products such as Chatbot and Voicebot is ideal. 
• Experience building products for Contact Center industry is ideal
• Portfolio demonstrating strong visual/interaction craft, clear problem framing, and measurable product impact.
• Proficiency in Figma (or equivalent), prototyping tools, and common user-research methods.
• Clear, concise communicator—comfortable presenting to cross-functional partners and documenting designs.
  

Our Commitment to Inclusion and Belonging

Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.

If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai.