Lessen is one of the fastest growing companies in the real estate services industry. Our proprietary technology platform provides clients with portfolio dashboards, the ability to review and approve project estimates, check in on project progress in real time and pay vendors all in one place! But we aren’t just a tech company. We are also a property service delivery company offering renovations, turns and maintenance to residential and commercial clients. Lessen recently acquired SMS Assist, an industry-leading facilities maintenance technology and delivery company. The new combined national footprint will serve more than 250,000 properties, facilitate approximately 2.5 million repair and maintenance orders, and complete nearly 20,000 renovation and turn projects per year. Lessen has quickly evolved from exciting startup to valued partner, delivering scalable and turnkey property services to our clients.
The candidate must be based in Chicago. This team works in the Chicago office Tuesday-Thursday and from home on Mondays and Fridays.
Job Summary
The Product Designer I works closely with Lessen business and technology leadership, product managers, engineers, and our users to craft experiences across multiple channels and platforms. This role will draw on your knowledge of the product design lifecycle to help define and create solutions that address user needs and Lessen’s business goals.
The Product Designer participates in these areas of Product Design discipline:
· User research & testing
· Ideation & brainstorming
· Low-fi wireframing to dev ready prototypes
· Content strategy & information architecture
What You'll Do
· Create elegant, smart, and usable designs for web and mobile applications.
· Thrive in a fast-paced environment that demands rapidly concepting, iterating and testing concepts.
· Prioritize your tasks effectively. Demonstrate strong self-management skills.
· Use design thinking methodologies to empathize, learn, ideate, and refine.
· Be curious about the industry, the company, its customers, your teammates and yourself.
· Take ownership of the end-to-end Product Design for your assigned scrum teams. Gather product requirements independently and drive the design review cycle.
· Communicate design strategy and rationale to product managers, clients, customers, developers, and other team members.
· Craft copy that helps users complete the task at hand.
· Adhere and enhance our Design System.
· Research and share knowledge of the industry’s latest trends and tools.
· Work with team members across time zones.
· Perform ad-hoc projects and other duties as assigned.
Role Specific Skills
· Proficient with UX tools to produce wireframes, prototypes, and workflows.
o Proficiency with Figma preferred.
· Familiar working with design system UI libraries
· Ability to present UX research to build empathy for users, UX deliverables to convey workflows, and Figma prototypes to bring experiences to fruition.
· Ability to convey user experience through stories and presentations and frame problems for a diverse audience of stakeholders, helping them envision potential design opportunities.
· Working knowledge of usability principles, conventions, and techniques
· Able to proactively manage expectations and communicate accurate timelines.
· Passionate and vocal advocate about all things Product Design and other areas of design and innovation
· Passionate about taking complex processes and making them simple to navigate.
Qualifications
Minimum Qualifications
· Bachelor’s Degree or equivalent work experience
· UX/HCI education at a boot camp, college, or graduate school, or equivalent work experience.
· Entry level, or less than 2 years of experience creating iterative design, working closely with team leads, peers, customers, and developers from inception through implementation.
Preferred Qualifications
· Experience designing software design experiences.
· Experience in working with products that focus on billing and invoicing.
Why Lessen:
· Competitive compensation
· Dental, Vision, Life, Disability options
· 401K retirement savings plan
· Paid vacation, federal and floating holidays
· Maternity/Paternity Pay
· Career advancement opportunities
· All the tools you’ll need to be successful
What We Do
Lessen is redefining the way service providers and property owners work together by delivering unprecedented transparency and control within the facilities maintenance industry. Retail stores, banks, restaurants, rental homes, and more make up the 200,000+ properties that rely every day on our technology platform, in-house subject matter experts, and 24/7 support. We leverage our network of 20,000 skilled providers across more than 55 trades to deliver an exceptional maintenance experience to the communities where we live and work.
Why Work With Us
We’re on a mission to fix the business of fixing things. We like to say we’re the champions of better. On top of work that truly matters to business and our society, you’re empowered to give back to your community with our volunteer programs and encouraged to bond with your teammates at intramural sports, our annual talent show, and more.
Gallery
![Gallery](https://cdn.builtin.com/cdn-cgi/image/f=auto,fit=crop,w=255,h=145/https://builtin.com/sites/www.builtin.com/files/2023-12/IMG_2621.jpg)