Voted #1 EHR by PC Mag, WRS Health delivers fully integrated cloud-based EMR and practice management solutions to its clients. We continuously enhance our products and services, including EHR, practice management, marketing, patient coordination, and billing.
Job OverviewWe are seeking a Product Discovery & Project Manager to lead early-stage product development by identifying client needs, gathering requirements, and translating business challenges into actionable product solutions.
You will work closely with clients, stakeholders, and technical teams to define product requirements, coordinate project execution, and ensure successful delivery. This role emphasizes product discovery, design thinking, requirements gathering, and project management, with product design supporting the development of user-centered solutions.
Key ResponsibilitiesProduct Discovery & Research
- Lead discovery sessions, client interviews, and user research, applying design thinking methodologies to identify business challenges, understand user needs, and uncover opportunities for product improvement.
- Conduct market and competitor research, analyze client feedback, and use design thinking principles to explore, evaluate, and validate potential solutions before development.
Requirements Gathering & Analysis
- Gather, analyze, and document client and business requirements, translating them into functional specifications, user stories, acceptance criteria, and workflows.
- Collaborate with stakeholders and technical teams to clarify requirements, evaluate feasibility, and ensure alignment on project scope and expected outcomes.
Project Management & Execution
- Manage project scope, timelines, milestones, deliverables, and priorities from discovery through implementation.
- Coordinate cross-functional teams, monitor progress, resolve blockers, and communicate project updates to clients and leadership.
Product Strategy & Solution Development
- Translate research findings and business requirements into product recommendations aligned with user needs and company objectives.
- Collaborate with product leadership and technical teams to evaluate, prioritize, and plan product improvements.
Product Design & Prototyping
- Apply human-centered design principles to develop practical, intuitive, and user-friendly product solutions.
- Create or collaborate on wireframes, user flows, and basic prototypes to communicate concepts and validate requirements.
Collaboration & Stakeholder Management
- Serve as a liaison between clients, business stakeholders, and technical teams to maintain clear communication and alignment.
- Manage stakeholder expectations, address conflicting requirements, and facilitate discussions to support project decisions.
Leadership & Process Improvement
- Establish and improve processes, documentation standards, and best practices for product discovery, requirements gathering, and project management.
- Promote accountability, collaboration, and continuous improvement across product development
Your day may involve meeting with clients to understand their workflows and gather requirements, applying design thinking techniques to explore potential solutions, and collaborating with developers to clarify technical specifications. You may also conduct product research, create workflow diagrams or basic prototypes, coordinate project priorities and timelines, and provide project updates to leadership.
Your primary focus is ensuring that client needs are clearly understood, product opportunities are thoroughly explored, requirements are well-defined, and projects move efficiently from discovery to delivery.
Success MetricsProduct Discovery & Design Thinking: Effective identification, exploration, and validation of client needs and product opportunities before development.
Requirements Quality: Clear, complete documentation that minimizes misunderstandings and development rework.
Project Delivery: Timely completion of project milestones and deliverables.
Stakeholder Satisfaction: Effective communication and alignment between clients, leadership, and technical teams.
Product Improvements: Delivery of solutions that improve client workflows, usability, and business outcomes.
Process Efficiency: Continuous improvement in discovery, requirements gathering, and project management processes.
- Job Type: Full-time | Independent Contractor
- Location: Remote
- Hours: Must be available during standard US business hours (9:00 AM – 5:00 PM EST or 8:30 AM – 4:30 PM EST)
Compensation will be based on location, experience, and qualifications.
This job description outlines the general responsibilities of the role and is not exhaustive. Additional duties may be assigned as needed to support business operations.
WRS Health is an equal opportunity employer.
Skills Required
- Bachelor's or Master's degree in Human-Centered Design, Human-Factors Engineering, Interaction Design, Cognitive Psychology, or a related field
- 3 to 6+ years of professional experience in HCD, UX design, or user research
- Enterprise or regulated-industry experience
- Proficiency with Figma, Sketch, or Adobe XD
- Experience with qualitative research methodologies and usability testing frameworks
- Experience working with Agile/Scrum delivery flows
- Working knowledge of Section 508 and WCAG standards
- Strong empathy, verbal storytelling, analytical problem-solving, and ability to defend design decisions with data
- Portfolio or case studies demonstrating end-to-end research, synthesis, prototyping, and measurable impact
- Experience designing for EHR, practice management, revenue cycle, telehealth, or other health IT products
- Familiarity with clinical workflows and terminology across ambulatory specialties
- Knowledge of ONC Safety-Enhanced Design, NISTIR 7804, or ISO 9241-210
- Experience designing AI-assisted or automation features with human-in-the-loop review patterns
- Experience leading or mentoring designers or researchers, or building a design function
- Experience with remote research, unmoderated testing tools, and product analytics platforms
- Clinical background or prior medical practice experience
What We Do
More than just a cloud-based EHR & Practice Management software. At WRS Health, our commitment to helping physicians find balance in their roles, as healer, business owner, and human being, informs everything we do. That’s why we’ve developed systems and processes that simplify and automate the operational tasks of running a practice, resulting in business growth, so you can focus your time and energy on patient care. Our tools are designed to electronically manage both clinical and billing information with ease and efficiency. Each module within the EHR interconnects to ensure practice success and optimization, starting at the very first patient interaction. We also offer services, such as Virtual Front Desk Assistant, MIPS Management, and Revenue Cycle Management, that support practices in the automation and the redistribution of tasks to qualified personnel. With some EHRs, hands-on support ends when implementation is complete. That is not the case at WRS Health. We continually provide solutions that identify and address the root causes of systemic errors. Your dedicated account manager makes certain that there is constant alignment between your practice and WRS Health throughout our partnership. View the full list of features and services available at wrshealth.com. ****** Voted #1 by PCMag, WRS Health is a FHIR API certified Electronic Medical Record (EHR) and Practice Management System (PM). The EHR and PM V7.0 is Surescripts® certified for E-Prescribing.
