Product Designer - Grafana IRM (Remote, US EST)

This is a remote position and we are looking for candidates in the United States Eastern Timezone Only. About Grafana Labs

Grafana Labs provides an open and composable monitoring and observability platform built around Grafana, the leading open-source technology for dashboards and visualization. There are more than 20M users of Grafana around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a SpaceX launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps more than 3,000 companies—including Bloomberg, JPMorgan Chase, and eBay—manage their observability strategies with full-stack offerings that can be run fully managed with Grafana Cloud, or self-managed with Grafana Enterprise Stack.

The role

As a Product Designer at Grafana Labs, you will join a growing Product Design organization of more than 25 designers, researchers, and design leaders distributed across six continents. You will work within a 100% remote R&D organization, so strong, proactive remote communication, collaboration, facilitation, and relationship-building skills will be essential to your success.

Your primary focus will be to design practical and effective user experiences that make it easy for cyber first-responders to detect, respond to, and learn from incidents with minimal toil. Easy to set up. Easy to use without a manual or photographic memory. Easy to do the task at hand without second-guessing, unnecessary back-and-forth, or completing duplicate steps across the product suite. So they can get back to sleep faster.

What impact will your work have? Imagine this scenario:

It’s 3:30 AM. You have just been woken up by a phone call. With one eye open, still half asleep, you pick up and a robotic voice on the other end immediately rattles off the details of an issue with one of the software systems you support. You acknowledge the alert. Afterall, it is your turn to work the overnight on-call shift. You sit up slowly, muster up the energy to get up and out of bed, and head to your computer to triage and investigate the issue. Struggling to quickly shift from counting the sheep on the insides of your eye-balls, to jumping head-first into a highly technical troubleshooting process spanning multiple systems – not just the Incident Response Management tools that got you up and out of bed in the first place. 

The more you investigate, the more you realise that something is seriously wrong. Customers on the other end of the world in totally different time-zones start complaining about being unable to use the service they pay for and rely on. You immediately declare an incident and start paging the right people to troubleshoot the problem with you. Some of them, like you, are being woken up just for this. Support and legal are involved now too. It’s a big one. You look back longingly at your warm bed. You know you won’t be using it again tonight.

Okay, back to the role:

Not all software issues become incidents, and not all incidents are as severe as the ones described above. Some are boring. Some are even worse! The solutions you design will often be used by sleep-deprived and stressed-out software engineers doing their best to work through non-linear problem-solving processes, remotely with their colleagues, under time pressure, while navigating highly technical workflows that could span the entirety of their organization’s Observability stacks.

In partnership with the Senior Designers in your product area, you will own the end-to-end design process for Grafana’s Incident Response Management solutions. You will be expected to:

• Work with peers and leaders across engineering, product management, technical writing, go-to-market, and product design to iterate on and improve our products.
• Document user needs and pain points, design directions, trade-offs, and detailed designs using a variety of product design and visual communication tools.
• Work with researchers, cross-functional collaborators, customers, and Grafana community members to plan and execute formative and evaluative research initiatives.
• Provide pragmatic, cohesive, and highly scalable design solutions that strike the appropriate balance between addressing business, customer, and user needs. 

Over time, you will develop deep expertise in Incident Response Management and the associated customer and user personas, use cases, and workflows. Which will enable you to make a meaningful impact on the user experience your product delivers to Grafana customers, as well as our internal engineering teams (yes, we really do use our own tools!). 

You will also have opportunities to learn from and be mentored by senior members of the Product Design team at Grafana by collaborating with them on internal initiatives, helping them evolve new ways of working, and having fun together as the team scales. 

We would be excited if you bring

• Experience working on B2B / enterprise software products
• Experience designing tools and services for developers or other highly technical users
• A portfolio of effective designs that moved the needle on specific metrics, KPIs, or business goals for complex products delivered in fast-paced environments
• Ability to synthesize business and product priorities, customer feedback, research insights, and technical considerations into pragmatic, cohesive, scalable design solutions
• Ability to effectively communicate and collaborate with highly distributed cross-functional teams to ship and evolve products in an iterative fashion while keeping the end design vision in mind
• Experience working independently in a remote environment, combining a bias for action, a growth mindset, and a drive for clarity, transparency, and continuous improvement
• A desire to support peers, mentor new hires, and share knowledge freely

You would stand out if you can demonstrate

• Experience designing B2B / enterprise mobile applications
• Ability to quickly understand highly technical domains and the associated customer needs and user workflows to design effective experiences within those domains
• Experience designing incident response management processes or tooling for high-stress scenarios, data-rich enterprise applications, or critical infrastructure
• An understanding of incident response scenarios/practices related to observability, cloud infrastructure, database monitoring, cyber security, and software engineering 
• Other life experiences similar to incident response, like volunteering as a firefighter, disaster relief, paramedic, search and rescue, law enforcement, etc.

In the United States, the Base compensation range for this role is USD 105,639 - USD 126,766.  Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed here.

*Compensation ranges are country-specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.