The LUMA Product Team builds intuitive, thoughtful, digital experiences that empower teams to apply The LUMA System and human-centered AI in their everyday work. We partner closely with design, engineering, and customer-facing teams to ensure human-centered practices are accessible and impactful. Our culture is collaborative, experiment-driven, and passionate about driving alignment and outcomes at scale. LUMA is Mural’s human-centered design practice and is central to Mural’s success in helping organizations transform and achieve their goals.
YOUR MISSIONYou will work closely with the Director of Design for LUMA to own the vision, strategy, and delivery of capabilities that bring The LUMA System to life on LUMA Workplace, Mural’s platform, and LUMA’s web surfaces. Your mission is to:
Enable users to embed human-centered, AI-supported methods into their everyday work.
Seamlessly integrate LUMA into Mural software products and experiences.
Provide clear visibility into adoption, impact, and value of LUMA software.
You will combine user empathy, product craft, design skills, and business insight to deliver solutions that help customers achieve tangible results. This role is perfect for a product thinker who is an expert in human-centered design and thrives on shaping experiences that inspire collaboration and measurable outcomes.
WHAT YOU'LL DODefine and prioritize the LUMA Software roadmap, in close partnership with engineering.
Collaborate closely with designers, engineers, and LUMA practitioners to discover opportunities and deliver features that delight users.
Translate user research and feedback into clear product requirements and testable experiments.
Design new features and experiences that enhance the user experience.
Partner with Customer Success, Marketing, and Enablement to drive product adoption and engagement.
Monitor product performance and usage metrics, using data to inform iteration and long-term planning.
3+ years of product design experience, preferably in SaaS or collaboration tools.
Familiarity with human-centered design, innovation frameworks, design thinking, or facilitation methods.
Product design skills and the ability to contribute to user experience concepts, wireframes, and prototyping.
Proven track record of owning product features from discovery through successful delivery.
Strong communication skills and ability to work collaboratively across disciplines.
Experience operating as a product-fluent designer in a fast-paced, cross-functional team.
Comfort using AI tools to enhance workflows, efficiency, and decision-making.
Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.
Equal OpportunityWe will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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What We Do
Mural is a collaborative intelligence company. We connect teams to unlock their potential, increasing the innovation capacity of the enterprise. Mural creates a culture of effective collaboration — where everyone is connected, contributing, and empowered to deliver business-driving outcomes. The Mural Collaborative Intelligence System™ centers around a digital whiteboard collaboration space, where teams work together in real-time or asynchronously. Consulting, innovation, product, information technology, and executive leadership teams collaborate visually with Mural, using guided visual methods and Facilitation Superpowers™ features to connect and innovate. Joining forces with the LUMA Institute, Mural is also transforming how teams work together with a mission to introduce millions to collaboration design. Collaboration design is a new discipline that brings relational intelligence and psychological safety to group interactions — taking aim at isolation and disconnection and helping teams solve problems together with playful, provocative methods of visual thinking. Coming in late 2022, Mural aims to launch the Collaboration Design Institute™ (CDI). The CDI™ will offer training, curriculum development, certification, research, and consultation for professional collaboration designers. Mural is trusted by 95% of the Fortune 100, including innovative teams at IBM, Intuit, Microsoft, GitLab, Steelcase, Thoughtworks, and Atlassian.
Why Work With Us
Every day, we work together in a product that’s designed to cultivate creativity, empathy, and open-mindedness. We are committed to building a team where people of all races, genders, and orientations feel seen, heard, and valued. We strive to be the most equitable employer out there. Come join us and see what it’s like to grow with a diverse team!
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