Félix seeks to empower Latinos in the US to care for what matters most back home. #JuntosWeSucceed
The Role
Design end-to-end credit experiences across WhatsApp conversations and future native mobile apps, including offers, borrowing flows, disclosures, repayment, and transaction history. Conduct evaluative research, create visual and interaction concepts, incorporate legal and risk requirements, and collaborate with credit product, engineering, research, and design partners. Help shape the credit design system and broader design team while delivering high-quality work in a fast, ambiguous environment.
Summary Generated by Built In
About Us
At Félix, we are building the indispensable financial companion for Latinos in the US. We combine an AI-powered, conversational-first interface with real-time financial infrastructure to make cross-border money movement as easy as sending a text. Starting with fast, affordable remittances powered by AI and crypto rails, we are expanding into credit, savings, and wallet services to support the complete immigrant financial journey. Our ambition is to deliver a white-glove financial experience with the simplicity of a conversation to a community the traditional financial system has historically overlooked.
We are a hyper-growth Series C company, backed by over $300 million in funding from top-tier global investors, including Andreessen Horowitz, QED, Castle Island, Switch Ventures, HTwenty, Monashees, General Catalyst Customer Value Fund. This isn't just about the numbers; it's a testament to the trust our investors have in our vision and our team. Additionally, Félix was selected as an “Endeavour Entrepreneur” and was a recipient of the CrossTech Fintech Startups Award. We are a group of extremely talented and dedicated high-performers, united by our shared obsession with a single goal: empowering our customers. We are all owners of Félix, driven by a bias for action and a true experimentation spirit to get things done with urgency and focus.
About the role
We started with remittances. Credit is where Félix becomes something bigger: not just moving a family's money, but extending them the loans and credit they've long been shut out of. That raises what we owe our users: terms they understand, repayment they can see coming, and the confidence that we extend credit to help them get ahead, never to trap them.
This is a chance to own real surface area on that product, end to end, alongside a lead credit designer.
What makes this seat distinct is the surface. Credit is a regulated product where the stakes are real money, real trust, and real debt, and most of it lives inside a WhatsApp conversation before it ever reaches an app. You'll design the interaction and visual patterns for how Félix lends: the offer, the borrowing flow, disclosures, repayment, and the history that ties it together, all within the constraints of a chat thread, while helping define what those experiences become as Félix expands to native iOS and Android.
You'll be a designer for Credit, working shoulder to shoulder with a lead credit designer who to help shape the vision for the system, and paired directly with the Credit PM in a highly collaborative, async-first environment with lightweight process and fast decision-making. The wider design team and Head of Product Design stay close to the work.
It's a hands-on role: you'll research, present, and generate both the quantity and quality of concepts it takes to find the right answer, while welcoming feedback, balancing usability with well-judged risk, and partnering with product and engineering to hit deadlines.
Responsibilities
- Widen credit access for underserved users. Many are credit-invisible in the U.S. The surfaces you own (the borrowing flow, disclosures, repayment, and transaction history) are how they reach a first line of credit and use it with confidence.
- Design for a conversational, AI-native medium. Failure, latency, trust, and act-vs-ask are the real work of designing money inside a chat window, then defining what it becomes on native iOS and Android.
- Treat compliance as a design material. You’ll work with legal and risk requirements as part of the product experience, not as an afterthought.
- Ground decisions in evidence. Run your own evaluative testing and lightweight discovery with PMs, and bring in research for the larger questions.
- Keep Credit feeling like Félix. One conversation, every product.
- Shape the team, not just the work. How we hire, critique, and build the design system is yours to influence.
Requirements
- 4+ years designing consumer products with a high bar for craft, including strong visual design and interaction design, and growing scope across end-to-end UX
- Range from pixel to strategy: you can solve the screen, reframe the pattern, and defend the tradeoff to people who aren't designers.
- Native or near-native Spanish and advanced English. Our users speak Spanish; so do we.
- Deep Figma fluency, with at least two mobile products shipped end to end.
- Research fluency to run your own evaluative testing and discovery, as well as the judgment to know when to bring in a researcher.
- Fluency with AI as a creative partner (Cursor, Claude Code, Claude Design, Codex) used to amplify craft, not shortcut it.
- A high tolerance for constraint: legal requirements, risk rules, and failure states you don't get to design away.
- Comfort with speed and ambiguity. We ship fast and work in the open.
- You communicate clearly, invite critique early, and share work before it’s polished to get feedback and move the team forward.
- A portfolio link (with password, if needed) is required for consideration.
- Bonus: experience in lending, credit, banking, or another regulated domain, or with conversational AI products.
These are the applicable requisites, although equivalent competencies in any of the above will also be considered.
What We Offer
- Competitive salary
- Initial stock options grant
- Annual performance bonus
- Health, dental, and vision plans
- Continuous learning opportunities
- Unlimited PTO
- Paid parental leave
- Work model: currently fully remote, with a future transition to a hybrid set up
- Empowering opportunities for growth in a dynamic entrepreneurial environment
Equal Opportunity Employer
At Félix, we are committed to providing equal employment opportunities to all qualified employees and applicants without regard to race, religion, nationality, sex, sexual orientation, gender identity, age, or disability. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, training, compensation, benefits, and termination.
Want to learn more about our privacy practices? Check out our Privacy Policy.
Skills Required
- 4+ years designing consumer products with strong visual and interaction design skills
- Experience delivering end-to-end UX with growing scope
- Native or near-native Spanish and advanced English
- Deep Figma fluency
- At least two mobile products shipped end to end
- Ability to conduct evaluative testing and lightweight discovery
- Fluency using AI tools such as Cursor, Claude Code, Claude Design, or Codex
- Ability to work within legal, compliance, and risk constraints
- Comfort working quickly in ambiguous environments
- Clear communication and willingness to invite critique early
- Portfolio link, with password if needed
- Experience in lending, credit, banking, regulated domains, or conversational AI products
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The Company
What We Do
At Félix, we're building the financial ecosystem for Latin immigrants in the U.S., starting with a revolution in remittances. Our core product is an AI-powered chatbot built on WhatsApp, allowing our users to send money home as easily as sending a text message. We leverage cutting-edge technology like AI, blockchain, and stablecoins to make cross-border payments faster, more affordable, and more accessible than ever before. We are a hyper-growth Series B company, backed by over $100 million in funding from top-tier global investors, including QED, Castle Island, Switch Ventures, HTwenty, Monashees, and General Catalyst Customer Value Fund. This isn't just about the numbers; it's a testament to the trust our investors have in our vision and our team. Additionally, the Félix founders were selected as “Endeavour Entrepreneurs” and were recipients of the CrossTech Fintech Startups Award. We are a group of extremely talented and dedicated high-performers, united by our shared obsession with a single goal: empowering our customers.
