The Role
The role involves owning the user experience, translating research insights into design solutions, and advancing the design system for ecommerce emails.
Summary Generated by Built In
Working at Omnisend is... kind of boring. Not the soul-crushing kind of boring — more like the “no drama, no chaos, just smart people doing great work” kind. The kind that lets you focus on what matters, without pointless meetings, micromanagement, or bureaucracy. We’re data-driven. We test, we iterate, we improve. Gut feelings don’t drive decisions — insights do. We trust each other. We’re transparent, give real feedback, and actually listen. No egos, no hand-holding — just a team of experienced professionals moving fast, adapting easily, and delivering impact. Omnisend is customer-funded and customer-driven. Our work is rooted in solving real problems that help ecommerce brands grow. No empty promises — we bring in results. And yes, we have fun. But the grown-up kind — workations, team gatherings, the occasional party. No forced fun, no awkward icebreakers. Just genuine moments with a team that actually enjoys working together.
Your role: You’ll join the Content Creation team with a clear mission: to help ecommerce businesses create and send beautiful, on-brand, and personalized emails that drive real growth. At the heart of this role is empowering merchants to make their marketing both visually stunning and deeply relevant — turning great ideas into emails that truly connect with their audience.
What you’ll do @Omnisend:
- Take ownership of the user experience within your product area—shaping it end-to-end with clarity and intent.
- Translate insights from research, product data, and strategy into compelling, user-centered design solutions.
- Drive iterative design decisions that balance user needs, technical realities, and business outcomes.
- Champion design quality and consistency across all product surfaces and customer touchpoints.
- Raise the bar for product design, contributing to a culture of craft, critique, and continuous improvement.
- Advance our design system, ensuring it supports scalable, efficient delivery across teams.
We expect that you’ll bring:
- 3+ years of hands-on product design experience (UX & UI) in user-centric tech environments, with a portfolio of shipped design work.
- Strong skills in interaction design, lo-fi and hi-fi prototyping.
- A customer-first mindset and the ability to translate insights into thoughtful, intuitive solutions.
- Hands-on experience with user research—planning, conducting, and applying both moderated and unmoderated methods.
- Ability to clearly communicate design rationale and advocate for users in cross-functional discussions.
- Strategic thinking that connects design decisions to user needs, product goals, and long-term impact.
- Understanding of how design systems are built, maintained, and scaled across teams.
- Proficiency in Figma; experience with tools like Mixpanel is a plus.
- Proven experience working within multidisciplinary product teams.
- Strong sense of ownership, initiative, and a collaborative approach to problem-solving.
- Experience mentoring other designers and/or leading initiatives is a strong advantage.
How we work and what we value:
- Aligned and focused – Company-wide OKRs and the GIST framework keep us working toward clear, meaningful outcomes.
- Experiment-driven – We ship quickly to learn, test ideas early, and improve based on real feedback.
- Customer and data-informed – We talk to users regularly and use product metrics to guide our decisions.
- Product-led growth – We believe the product experience should drive adoption, retention, and long-term success.
What we offer in return:
- Gross salary starting at 5500 EUR/month based on experience.
- Quarterly salary reviews.
- An unlimited learning budget for self-improvement complying with the best interest of Omnisend
- Working methods and best practices inspired by the best tech companies in Silicon Valley
- Over 80% senior colleagues in Product - and over half company-wide - to accelerate your growth
- Flexible working hours and remote work possibilities
- Private health insurance
- Unlimited access to psychotherapy
- Workstation budget
- Personalized work anniversary gifts (house cleaning, spa treatments, international flights etc.)
- Annual company trip abroad, company gatherings twice a year, team-led teambuildings
- Additional days off for KASP and Rifleman’s Union members
Omnisend is an email and SMS marketing platform built for ecommerce brands. With one-click integration to major ecommerce platforms, intuitive automation, and powerful email templates, we make sophisticated marketing effortless — no learning curve required.
Award-winning 24/7/365 customer support? Check. A platform trusted by growing brands and seasoned pros alike? Absolutely. The idea that “great marketing needs to be expensive”? Our 150,000+ customers prove that wrong every day.
Top Skills
Figma
Mixpanel
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The Company
What We Do
Omnisend is an email & SMS marketing platform with a suite of features made specifically to help ecommerce stores grow their online businesses faster. One-click integration with major ecommerce platforms, pre-made automation & email templates, and award-winning 24/7/365 live customer support make it easy for brands of any size to sell more—all without the exaggerated cost. “Great marketing needs to be expensive” is a myth that 100,000+ Omnisend customers are busting every day by growing their businesses with email and SMS marketing. We’re a team of more than 180 Omnisenders working worldwide and looking for talented, passionate developers, artists, marketers, and everything in between. Are you excited about helping ecommerce marketers to discover the best ways to build relationships with their customers? Check out our open positions here: https://www.omnisend.com/careers/
