Product Designer — AI UX / Product Experience

Reposted One Month Ago
San Francisco, CA, USA
Hybrid
180K-280K Annually
Senior level
Artificial Intelligence • Software
The Role
Lead AI-native product design for a developer-facing voice AI platform. Quickly learn complex workflows, own ambiguous problem areas, partner with product and engineering, ship iterative, high-quality solutions, and contribute new patterns that define AI-augmented workflows and improve product experience for enterprise customers.
Summary Generated by Built In

Vapi (/ˈVɑːpi/):

  • Voice AI that resolves, not transfers

  • Powering 1 billion calls for companies like Amazon Ring, Intuit, ServiceTitan, and New York Life

  • Trusted by 1 million developers building the future of voice agents

  • Backed by Peak XV, Bessemer, Kleiner Perkins, M12, Y Combinator, and more with $72M raised

  • Try talking to Vapi now!

Product Designer — AI UX / Product Experience

Location: SF (hybrid Tuesday-Thursday)

 

About Vapi (/ˈVɑːpi/):
We're creating the shift to voice as humanity's default interface.
We're the most configurable platform for deploying voice agents.
We've grown to over 1M developers, adding thousands every day.
Try talking to Vapi now!

 
 
Why We're Hiring This Role

We're building the next generation of AI product experiences and need someone who shapes product direction, not just executes on it. We want a designer who can help us see problems in new ways, raise the quality of our thinking, and create clear, high-leverage product experiences in a fast-moving AI environment.

 
 
What You'll Do

30 Day:
Go deep on our complex, technical workflows. Understand the product surface end to end and how customers actually use it.

 

60 Day:
Own an ambiguous problem area outright. Partner closely with engineering and product to turn it into a clear direction, and ship high-quality work quickly and iteratively.

 

90 Day:
Contribute novel ideas and patterns that help define how AI-native workflows should work in practice. Be a voice that raises the level of the team, not just execution capacity.

 
 
Who You Are
  • 5+ years experience: Exceptional candidates with less considered case by case

  • Exceptional taste: You bring product and design judgment, not just solid execution; strong fundamentals and a modern design sensibility

  • AI-Forward: You design with and around AI-augmented workflows, not just for AI products

  • A rigorous thinker: You frame ambiguous problems clearly and ask sharp questions before jumping to solutions

  • A systems thinker: With range, not at the expense of creativity and product insight

  • B2B / enterprise background: You've designed for enterprise or B2B products, not legacy enterprise software (think Linear or Vercel, not Salesforce, Workday, or Microsoft)

  • Comfortable with complexity: You're at home designing highly technical products and workflows

  • Fluent in AI: You have up-to-date intuition for AI products, tooling, and workflow design

  • Provably original: Your work has introduced new ideas, patterns, or ways of thinking to a team

  • Fast in fast-moving environments: You've designed and shipped inside iterative, high-velocity product orgs

 

Strong Candidates May Also Have:

  • Experience at companies known for distinctive product craft or novel UX patterns (Linear, Vercel, and similar next-gen AI product companies)

  • Experience designing AI-native, workflow-heavy, or developer-facing products

  • A track record of shipping in ambiguous, high-ownership environments

  • A portfolio that shows both strong thinking and real execution

  • Technical fluency, whether from a CS background, building your own tools, or years on developer-facing products

 

Not A Fit If:

  • Primarily a mobile or consumer designer with no pull toward complex B2B

  • Bootcamp-only design background with no broader technical grounding

  • No prior tech industry experience

 
 
How We'll Evaluate This Role
  • How you think through ambiguous problems

  • Whether you bring genuinely new perspectives

  • Whether you can translate insight into shipped product quality

  • Whether your work raises the bar for the team

 
 
Why Vapi
  • Generational impact: Build the human interface for every business

  • Ownership culture: 70% of the company are previous founders

  • Kind team: The founders, Jordan and Nikhil, are Canadians

  • Tier-1 Investors: Peak XV, Kleiner Perkins, Bessemer, M12, YC

 
 
What We Offer
  • Real stake: We offer a competitive salary and excellent equity ownership

  • Comprehensive health coverage: medical, dental, and vision plans

  • Team love: We love hanging out, and we do quarterly off-sites

  • Flexible time off: Take what you need

  • More: Catered meals, transportation, gym, and a $10k annual L&D budget

Skills Required

  • 5+ years experience
  • Exceptional product and design judgment (strong fundamentals and modern sensibility)
  • Design with and around AI-augmented workflows
  • Rigorous thinker who frames ambiguous problems clearly
  • Systems thinker with range and creativity
  • B2B / enterprise product design background (modern enterprise, developer-facing)
  • Comfortable designing highly technical products and workflows
  • Fluent in AI products, tooling, and workflow design
  • Proven originality — introduced new ideas or patterns to a team
  • Experience shipping in iterative, high-velocity product organizations
  • Experience at companies known for distinctive product craft (e.g., Linear, Vercel)
  • Experience designing AI-native, workflow-heavy, or developer-facing products
  • Portfolio showing both strong thinking and real execution
  • Technical fluency (CS background, built tools, or long experience on developer-facing products)

Vapi Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Vapi and has not been reviewed or approved by Vapi.

  • Equity Value & Accessibility Equity is presented as meaningful ownership in a fast‑growing startup, with substantial grants emphasized and an explicit “ownership culture.” This positioning gives employees a real financial stake in the company’s growth.
  • Healthcare Strength Health coverage is described as comprehensive medical, dental, and vision, with additions like One Medical and Spring Health and claims of 100% employer‑paid coverage for employees in some materials. This breadth indicates strong protection for employees and families.
  • Wellbeing & Lifestyle Benefits Everyday perks include a $10,000 annual learning budget, daily catered meals, commuter support, fitness memberships (e.g., Equinox), and quarterly offsites. Public materials also cite significant per‑employee investment beyond salary.

Vapi Insights

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The Company
HQ: San Francisco, California
48 Employees
Year Founded: 2021

What We Do

Vapi lets enterprises deploy human-like voice agents in minutes. Whether you’re building a voice product or trying to handle millions of calls, Vapi’s reliable infrastructure and flexible APIs make it easy. Everyone from YC startups to Fortune 500 companies rely on Vapi because it is: Flexible: Plug in your APIs, your customer data, your models Scalable: Handle millions of calls with <500ms latency Secure: LLM guardrails, HIPAA, SOC-2 Helping enterprises over this challenge, Vapi, has raised $20 million in Series A funding, led by Bessemer Venture Partners with participation from Abstract Ventures, AI Grant, Y Combinator, Saga Ventures, and Michael Ovitz.

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