The Role
Design end-to-end product experiences for a Voice AI platform: craft UI flows, visual designs, and lightweight brand assets; run funnel analytics to identify drop-offs and propose fixes; recognize patterns and design scalable UI abstractions; collaborate with engineers to ship production-ready features and iterate based on metrics.
Summary Generated by Built In
Reports to: Head of Product
Team: Product
🚀 About Bolna
Bolna is a platform to seamlessly build and deploy multilingual human-like Voice AI Agents capable of handling inbound and outbound calls. We're built for enterprises and fast-scaling teams handling high-volume phone workflows across recruitment, support, operations, and collections.
Bolna dynamically routes each call across the best ASR, LLM, and TTS models by language, latency, and cost—so you get human-like conversations at scale without tuning infrastructure. We're solving the real-world bottleneck of scaling phone-based interactions without needing to hire, train, or manage large human agent teams.
Why our Customers love us
- Ability to train agents and go live with 1,000s of calls in less than 2 days
- Massive increase in ROI—with agents matching human performance at 50% of the cost
- Effortless upscaling and downscaling based on calling requirements
- Transparent pricing (only per minute) and best-in-class support
We are just getting started. If you want to work hard and create lasting impact, we'd like to hear from you.
How we work
- High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
- Impact not job titles: We don't have job titles. Instead, it's about the impact you have. No task is above or beneath you.
- AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.
- Excellence everywhere: Everything we do should match the quality of our product.
You’ll be a hands-on, high-agency design intern with a strong product mindset. You won't just be pushing pixels; you'll design how users create, train, and launch Voice AI agents while deeply understanding the metrics that drive user success.
Working closely with engineering and product teams, you’ll ship real features, run funnel analytics, and drive product ideation. If you enjoy sitting at the intersection of design, engineering, data, and business, this role is for you.
What you'll own
- End-to-end product experiences: Convert user needs into high-impact UI flows, visual designs, and lightweight brand assets. You own the journey from vision to execution to launch.
- Funnel analytics & ideation (The "PM Hat"): You aren't just designing screens; you're looking at the data. You will analyze user drop-offs, ideate on funnel improvements, and use metrics to inform your design decisions.
- Pattern recognition: Spot recurring friction points in how customers build or deploy agents, name the underlying abstraction, and design a scalable UI solution for the core platform.
- Cross-functional collaboration: Work deeply with engineers to balance user needs, business goals, and technical constraints. Maintain a high design bar while moving fast.
What this role is not
- It is not just a UI or Graphic Design role. If you only want to work on visuals and mockups without understanding the underlying data, user journey, or business constraints, this isn't the right fit.
- It is not wireframing in a silo. You will actively co-own outcomes with engineering and product, making trade-offs to get production-ready experiences shipped.
What you bring
- We do not require formal credentials or a specific number of years. Show us your portfolio— that’s what matters. We want to see your problem-solving process, not just the final polish.
- Product & Analytics sense: You think deeply about why a feature exists, how it impacts conversion funnels, and how to measure its success.
- Visual & UX craft: Strong ability to design clean, intuitive interfaces for complex, data-heavy workflows.
- Execution instinct: A strong bias toward shipping and getting things into users' hands. Comfort working through ambiguity in an early-stage product.
- Bonus: The ability to get into the technical details with engineering partners.
Success in this role looks like
- Successfully designing and shipping 1-2 core product flows within your internship that go live to users.
- Identifying at least one major funnel bottleneck through analytics, ideating a solution, and designing the fix.
- Seamlessly integrating into a fast-paced team where engineers and PMs actively seek out your perspective on product strategy, not just visuals.
What we offer
- Innovative culture: You'll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what's possible.
- Growth paths: Joining Bolna means joining a dynamic team with countless opportunities to drive impact—beyond your immediate role and responsibilities.
- Learning & development: Bolna proactively supports professional development and hands-on mentorship to accelerate your career.
Skills Required
- Portfolio demonstrating problem-solving process and product design work
- Product and analytics sense: define metrics, analyze funnels, and measure feature impact
- Strong visual and UX craft for complex, data-heavy workflows
- Execution instinct and comfort shipping quickly and working through ambiguity
- Ability to engage with engineering on technical details
Am I A Good Fit?
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The Company
What We Do
Bolna is a Voice AI Platform purpose-built for India’s scale, linguistic complexity, and cost sensitivity. We enable enterprises to go live with thousands of concurrent calls in days, not months.
