Product Design Director, Care Delivery

Our purpose

At Included Health, we're on a mission to raise the standard of healthcare for everyone. We're a new kind of healthcare company, focused on breaking down barriers to provide high-quality care for every person in every community. We offer guidance, advocacy, and access to personalized care for urgent care, primary care, behavioral health, and specialty care. We're especially focused on increasing access to high-quality and culturally competent providers that can raise care equity for the LGBTQ+ community, Black Americans and other communities who have been historically disenfranchised and underserved in the US healthcare system.

Our team

We're a tight-knit, collaborative team of Product Designers, Content Writers, and Researchers, working in close partnership with our Product Management, Engineering and Data teams. We're passionate about improving the health and lives for our members, and transforming the confusing and archaic health system.

You!

Included Health is currently hiring a Design Director to help us create a best-in-class clinical care experience for members that breaks away from traditional healthcare norms. Your team will focus on the experience around the delivery of care: virtual visits, labs, prescriptions, practice management, etc. Your team is tasked with:

Ensuring members experience clinical care as integrated, personalized, trust-building, and health outcomes-oriented

Scaling the practice and efficiency of care delivery through automation, workflow design, and data integration.

Expanding the kinds of clinical care Included Health can deliver on, experiment with, and coordinate for members.

You are an experienced Design leader who builds effective teams that drive impact to the business. You inspire your direct reports and cross-functional product teams under your leadership to go beyond expected solutions and take ownership for the member experience. You are able to see the 30,000 ft view but also provide hands-on design guidance to your team.

You build effective partnerships with product managers, engineers, front-line support and other stakeholders across the organization. Your clear communication and accessible vision brings people together to realize a common goal of improving the experience for real people. You have a particular passion for building strong services through backend systems such as enterprise or clinician facing tools.. You see yourself as an organizational leader, not just a Design leader.

Requirements:

• A body of work that clearly demonstrates insight, empathy, and an ability to develop new products/services, as well as scale existing products/services.
• Minimum 10 years of experience in design, with an emphasis on shipping useful, usable, and powerful professional tools.
• Minimum 5 years of experience hiring and managing Design teams.
• Passionate advocacy for high-quality design, execution, and implementation of enterprise, support, or B2B apps.
• Experience developing, testing, and refining concepts based on research, insights, and business priorities.
• Comfort managing large initiatives from inception through execution. Able to see the broader picture while delighting in the quality and nuance of the specifics.
• Strong grounding and interest in business strategy. The ability to connect Design outcomes to business outcomes and make balanced trade-offs based on both business and user experience needs.
• Compelling communication capabilities. You understand that telling the story or our work is one of the most impactful parts of what we do.
• Proven ability to build collaborative relationships with Product, Engineering, Data Science partners and other stakeholders in an organization.

Bonus Points:

• Experience shipping enterprise or clinician facing tools, or in the B2B2C space.
• Experience leading Design Sprints to explore and define new product offerings.
• Real passion for medical and health care services, and a belief that technology can transform how we access and utilize healthcare.

Physical/Cognitive Requirements:

• Prompt and regular attendance at assigned work location.
• Ability to remain seated in a stationary position for prolonged periods.
• Requires eye-hand coordination and manual dexterity sufficient to operate keyboard, computer and other office-related equipment.
• No heavy lifting is expected, though occasional exertion of about 20 lbs. of force (e.g., lifting a computer / laptop) may be required.
• Ability to interact with leadership, employees, and members in an appropriate manner.

The United States new hire base salary target ranges for this full-time position are:

Zone A: $174,320 - $246,230 + equity + benefits

Zone B: $200,468 - $283,165 + equity + benefits

Zone C: $217,900 - $307,788 + equity + benefits

Zone D: $226,616 - $320,099 + equity + benefits

This range reflects the minimum and maximum target for new hire salaries for candidates based on their respective Zone. Below is additional information on Included Health's commitment to maintaining transparent and equitable compensation practices across our distinct geographic zones.

Starting base salary for the successful candidate will depend on several job-related factors, unique to each candidate, which may include, but not limited to, education; training; skill set; years and depth of experience; certifications and licensure; business needs; internal peer equity; organizational considerations; and alignment with geographic and market data. Compensation structures and ranges are tailored to each zone's unique market conditions to ensure that all employees receive fair and competitive compensation based on their roles and locations. Your Recruiter can share details of your geographic alignment upon inquiry.

In addition to earning a base salary, this role is eligible for a performance-based bonus. Details of the Annual Bonus Plan, including performance metrics, target incentives, and potential earnings, will be discussed during the interview process.

Benefits & Perks:

In addition to receiving a competitive pay, the compensation package may include, depending on the role, the following:

Remote-first culture

401(k) savings plan through FidelityComprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)

Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents

Generous Paid Time Off ("PTO") and Discretionary Time Off ("DTO")

12 weeks of 100% Paid Parental leave

Up to $25,000 Fertility and Family Building Benefit Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment)

11 Holidays Paid with one Floating Paid Holiday

Work-From-Home reimbursement to support team collaboration and effective home office work

24 hours of Paid Volunteer Time Off ("VTO") Per Year to Volunteer with Charitable Organizations

Your recruiter will share more about the benefits package for your role during the hiring process.

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About Included Health

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.

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Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.