Product Delivery Manager

Job Description
DESCRIPTION:
Duties: Design and deliver complex, insightful, and user-friendly dashboards. Collaborate with IT and data engineering teams to ensure that data from various sources is integrated effectively. Validate the accuracy of the data. Analyze complex customer journey analytics problems, find root causes, and propose data-driven solutions. Diagnose and resolve issues related to data collection, analysis, or reporting. Collaborate with vendors to identify new opportunities and implement necessary changes to enhance efficacy and quality of the product. Help users with different business needs and objectives to analyze customer journey data, identify key touch points, extract valuable insights and make informed decisions. Determine the training needs of different user groups based on their functional areas. Create a comprehensive training plan with clear content and schedule the sessions. Collect feedback from internal customers and stakeholders and identify areas of improvements. Prioritize, submit requests, and track the implementation of internal and vendor enhancements which are the most important and align with the product goals and strategy. Create and moderate channels for users to communicate their cross channel journey data needs, suggest improvements, and report issues.
QUALIFICATIONS:
Minimum education and experience required: Master's degree in Applied Computer Science, Data Analytics, Computer Science, Computer Applications, Mathematics, or related field of study plus 5 years of experience in the job offered or as a Product Delivery Manager, Project Manager, or related occupation. The employer will alternatively accept a Bachelor's degree in Applied Computer Science, Data Analytics, Computer Science, Computer Applications, Mathematics, or related field of study plus 7 years of experience in the job offered or as a Product Delivery Manager, Project Manager, or related occupation.
Skills Required: Requires experience in the following: providing customer journey analysis or stitching the data together into a single data set for use in customer journey analysis; presenting fact-based recommendations; \"tell a story\" with data; developing complex queries in AWS and using SQL or Python to join multiple data tables together into a single data feed; designing effective and insightful dashboards using Tableau, Alteryx, or equivalent; validating and improving data quality; identifying gaps in the data collection processes and proposing effective solutions; and relationship management with business partners with operations, IT partners, and third party vendors.
Job Location: 880 Powder Mill Road, Wilmington, DE 19803. Telecommuting permitted up to 40% of the week.
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.