Product Delivery Manager, Vice President - Employee Experience

Job Description
Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.
As a Product Delivery Manager, Vice President in Employee Experience, you will be responsible for leading the end-to-end delivery of complex products and solutions within our organization. You will work closely with cross-functional teams-including product, technology, operations, and business stakeholders-to ensure successful product launches, continuous improvement, and alignment with strategic objectives. This role requires strong leadership, communication, and organizational skills, as well as a deep understanding of product management and agile delivery methodologies.
Job responsibilities

• Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination.

• Leads the completion of change management activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements.

• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners.

• Supports the completion of change management activities across functional partners and monitors adherence to the firm's risk, controls, compliance, and regulatory requirements.

• Facilitate the adoption and adaptation of agile methodologies within teams and provide guidance, training, and support to propel continuous improvement and high performance.

• Create an environment of collaboration within the teams that allows for open dialogue and productive solutions for resolving conflicts.

• Enable agile project delivery by facilitating the prioritization of tasks and managing resources to effectively address complex situations to achieve project goals.

• Analyze and interpret policies, identify key barriers, and apply your critical thinking skills to address challenges within the product development lifecycle.

• Proactively identify, assess, and mitigate risks and issues that may impact delivery. Escalate as necessary and drive resolution.

• Foster a culture of accountability, collaboration, and innovation.

• Track and report on delivery progress, key performance indicators, and outcomes to senior management and stakeholders, and communicates team progress as it relates to the agreed-upon plan.

Required qualifications, capabilities and skills

• 5+ years of experience in product management, delivery management, or program management.

• Proven track record of delivering complex products or programs in an agile environment.

• Strong leadership and people management skills, with experience leading cross-functional teams.

• Excellent communication, negotiation, and stakeholder management abilities.

• Experience with project management tools (e.g., JIRA, Confluence) and reporting dashboards.

• Ability to manage multiple priorities in a fast-paced, dynamic environment.

• Possesses a deep understanding of delivery with a demonstrated history of successfully implementing continuous improvement processes

• Experienced in managing product or platform-wide releases, as well as overseeing deployment processes and strategies

• Demonstrate a comprehensive understanding of multiple product development lifecycle stages, methodologies, and best practices

• Demonstrate proficiency in facilitating group discussions, decision-making processes, and collaborative activities within teams to achieve product goals

• Showcase proficiency in agile delivery and agile approaches, with a developing ability to coach teams and strive for continuous improvement and high performance

Preferred qualifications, capabilities, and skills

• Experience in financial services, banking, or fintech.

• Familiarity with regulatory and compliance requirements in financial services.

• Proficient knowledge of the product development life cycle

• Experience with MS Office applications required (Excel/ PowerPoint)

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce. We are a strategic partner to the business - working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.