Senior Technical Business Analyst

Purpose of the role

The Amadeus Innovation team develops distributed software and hardware across multiple airport processes for advanced passenger interaction. The technology involves a combination of edge, cloud and mobile technology, with associated hardware, machine learning and computer vision technology applied to highly dynamic airport environments. The team is looking for a passionate Technical Business Analyst to assist in designing and developing innovative biometrics solutions, in particular mobile biometric enrolment and back-end transactional database, interfacing and analytics functions.

As a member of a multi-disciplinary team, you will have the opportunity to gain experience and knowledge from very experienced colleagues be exposed to many exciting technologies.

Working in close collaboration with various product development & delivery teams, you will be responsible for gathering and defining business requirements /functional specification, solution designing, participating in SDLC and be an integral member to the development, integration and implementation of Amadeus's airport self-service solutions.

Main Responsibilities

Technical Knowledge
• Document end-to-end business flows of customer requirements that will assist software development teams                
• Build and manage relationships with key business product owners, and stakeholders for the continual service                    
• Gather requirements to meet business and customer operational needs          
• Lead transition from design to implementation, providing testing, support and guidance across the business                    
• Testing and implementation support                    
• Ensured the continuity of product offerings, testing and enhancements during transitioning to BAU

Business Knowledge
• Has good general knowledge of the business processes for the business area and how they relate to other business processes in the wider Amadeus systems.
• Advise customers regarding product possibilities, workarounds and possible enhancements on a large or complex functional area.
• Build an understanding of the relationships between work processes and the business - both within and beyond the horizons of the immediate team.
• Keep up to date with industry standards, product changes, developments and needs.
• Influence industry standards via business contacts and working groups.
• Actively grow knowledge of new business areas

Procedural Knowledge
• Ensure deliverables meet the required Amadeus quality standards.
• Effectively apply the required procedures and methodologies.
 

Skills Development
• Develop ability to solve complex problems.
• Demonstrate competence in own area, completing own role independently or with minimal supervision/ guidance.
• Continued development of technical capability.

Experience Required

• Bachelor's or Equivalent Experience.

• Understanding of Self Service solutions

• Understanding of Airports/Airlines systems

🎯 A critical mission and purpose – At Amadeus, you'll power the future of travel with a critical mission and extraordinary purpose.
🌎 A truly global DNA – Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
🎓 Great opportunities to learn – Learning happens all the time and in many ways at Amadeus, from on-the-job training to formal activities, and daily interactions.
🤗 A caring environment – Amadeus fosters a caring environment that supports both professional growth and personal well-being.
🌟 A flexible working model – Embrace our flexible working model, enabling you to excel wherever and however you work best.
🌈 A diverse and inclusive community – We are committed to enabling each employee to reach their full potential by fostering a culture of belonging and fair treatment.
📈 A reliable company – Trust and reliability are fundamental to shaping our relationships with customers, partners, and employees.

The application process is easy and fast. Create your candidate profile manually or upload your CV/Resumé. Are you the one we’re looking for? Apply now!

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Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.  

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.  

Be aware of recruitment scams

Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.