Job Summary
The Product Data Management Specialist uses strategy and analytics to improve the digital shopping experience via improved product data. This role owns what data is available for each product to aid in the presentation, promotion, and discoverability across the site and app to maximize conversion, revenue, and customer engagement.
This role partners closely with merchandising, marketing, content operations, product, and UX teams to ensure the right products are surfaced to the right customers at the right time.
Key Responsibilities
- Analyze and track attribute completeness and accuracy.
- Improve onsite product discovery via enhanced metadata to drive conversion and revenue growth.
- Setup recurring audits & compliance processes to monitor accuracy and completeness.
- Assess and improve structured product content guidelines for data consistency.
- Work with Product, Engineering and BI to syndicate the metadata availability and usage across various systems to maximize visibility and impact across all platforms (app, web, etc).
- Utilize AI tools to enrich metadata to improve speed, accuracy and breadth.
- Collaborate with Product and Content Operations to define requirements for product metadata as we onboard a new PIM and CMS tool, including enhanced images, videos, translations and key attributes by category.
- Work closely with data science and BI to define, create and own the key metrics used to determine strategies and actions.
- Work closely with regional teams to adjust the global metadata regional needs across the globe.
- Coordinate with Merchandising to support strategic priorities by category, brand, etc.
Performance Optimization
- Partner with Product & BI to track the impact to AoV, Conversion and Add to Cart of the metadata improvements.
- Use data and experimentation (A/B testing, personalization, and behavioral insights) to continuously improve site performance.
Qualifications
- Strong experience managing digital storefronts for high-traffic ecommerce platforms.
- Understanding of ecommerce KPIs including conversion,add-to-cart, AOV, and revenue per visitor.
- Experience building the foundations of a site merchandising function including tools, reporting and processes - with particular focus on product metadata.
- Strong analytical mindset with experience using data to drive merchandising decisions.
- Experience working cross-functionally with marketing, product, UX, and engineering teams.
- Proven ability to translate data into clear recommendations and influence cross-functional partners
- Comfortable working with ambiguity and imperfect data in a fast-moving environment
- Experience in health, wellness, supplements, or consumer packaged goods ecommerce.
- Familiarity with merchandising tools, search platforms, and personalization engines.
Equipment Knowledge:
- Experience with Microsoft Office Suite (Word, Excel, PowerPoint)
- Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred
Experience Requirements:
- 7+ years of ecommerce merchandising experience.
Education Requirements:
Bachelor’s degree in Economics, Finance, Statistics, Engineering, or a related quantitative field (MBA or Masters a plus, not required)
#LI-ME1
Employees (and their families) that meet eligibility criteria as outlined in applicable plan documents are eligible to participate in our medical, dental, vision, and basic life insurance programs and may enroll in our company’s 401(k) plan. Employees will also be eligible for Time Off and Paid Sick Leave pursuant to the company’s policies. Employees will enjoy paid holidays throughout the calendar year. Eligibility requirements for these benefits will be controlled by applicable plan documents.
Staffing Agency Submission Notice
iHerb does not accept unsolicited 3rd party ("Agency") candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to [email protected]. Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization.
About iHerb
iHerb is on a mission to make health and wellness accessible to all. We offer Earth’s best-curated selection of health and wellness products, at the best possible value, delivered with the most convenient experience.
We’re the world’s largest eCommerce platform dedicated to vitamins, minerals, and supplements, and other health and wellness products. For more than 25 years, we’ve been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items, we ship over 50,000 products, from over 1,800 brands direct to our customers in 180+ countries.
Our vision is to become the #1 destination for health and wellness across the world.
With a passion for wellness and a mind for innovative solutions, iHerb team members share a vision for a healthier world that drives them each day. Our 5 Shared Values unite our global team:
Focus on the Customer · Empower Our People · Be Entrepreneurial & Pivot Quickly ·
Embrace Diversity & Inclusion · Strive for Simplicity
iHerb Benefits
At iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well, and plan for their financial future. Built on a strong foundation, our programs provide options and upgrades with flexibility, protection, and security in mind. For the comprehensive benefits list, visit www.iHerbBenefits.com. For our international team members, you may be eligible for benefits depending on the country where you are employed. The Talent Acquisition Partner/local HR representative will go over the benefits you are eligible for.
iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.
Skills Required
- 7+ years of ecommerce merchandising experience
- Bachelor's degree in Economics, Finance, Statistics, Engineering, or a related quantitative field
- Strong experience managing digital storefronts for high-traffic ecommerce platforms
- Understanding of ecommerce KPIs including conversion, add-to-cart, AOV, and revenue per visitor
- Proven ability to translate data into clear recommendations
- Experience working cross-functionally with marketing, product, UX, and engineering teams
iHerb Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about iHerb and has not been reviewed or approved by iHerb.
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Healthcare Strength — Healthcare coverage is positioned as a standout, including 100% employer-paid medical plan options and strong health-insurance sentiment in the materials provided. This can materially lift the perceived value of total rewards even when base pay views vary by role.
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Retirement Support — Retirement benefits are described as a Safe Harbor 401(k) with a dollar-for-dollar match up to 6% and immediate vesting. This structure increases the reliability and accessibility of retirement value for eligible employees.
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Leave & Time Off Breadth — Time-off benefits are framed as generous for salaried roles, including an unlimited PTO policy alongside wellness programming. The practical value appears dependent on team and manager norms, but the stated breadth is strong.
iHerb Insights
What We Do
iHerb is the world’s largest eCommerce platform dedicated to vitamins, minerals, and supplements, and other health and wellness products. For more than 28 years, we’ve been making it simple for customers all over the world to purchase the highest quality health and wellness products. From supplements to skincare to grocery items, we ship over 50,000 products, from over 1,800 brands to more than 180 countries, and we’re proud to provide the very best value. Since our founding in 1996, we have been dedicated to offering Earth’s best-curated selection of health and wellness products, at the best possible value, delivered with the most convenient experience. We believe that health and wellness should be a universal right made possible through compassion and our collective action. This belief will continue to guide us as we endeavor to make our mission a reality. As we are continuously innovating and expanding, we are committed to bringing the best in health and wellness products around the world, and offering our people exciting opportunities to build long-term careers.
Why Work With Us
Our Shared Values: Our values define what we believe in as a collective, and help us work together to achieve our mission. Focus on the Customer - Empower our People - Be Entrepreneurial & Pivot Quickly - Embrace Diversity & Inclusion - Strive for Simplicity
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