WHO WE ARE & WHAT MAKES US A GREAT PLACE TO WORK
NPS Prism is a cloud-based customer experience benchmarking platform owned by Bain & Company. We deliver actionable insights that help businesses create game-changing customer experiences by showing how they compare to competitors across the full customer journey.
Launched in 2019, NPS Prism has grown into a global team of 200+ serving leading brands worldwide. As part of Bain & Company—one of the world’s top consulting firms—we combine Bain’s expertise with a dynamic, collaborative culture where you can grow and make an impact.
WHERE YOU’LL FIT WITHIN THE TEAM
In this role, you will collaborate closely with Product Specialists and Product Managers to contribute to the development and success of a commercially valuable product that serves key industries across all regions.
You’ll be part of a cross-functional agile team focused on core product development, including building and maintaining automated data pipelines, managing product databases, developing data analysis applications, programming surveys, and designing data visualization dashboards.
Additionally, you’ll support ongoing improvements to NPS Prism’s data processes by working closely with Product Managers and Tech Product Leads to enhance product functionality and efficiency.
WHAT YOU’LL DO
Support customer success and adoption efforts for the region:
- Support the Product team in the development and delivery of new and existing NPS Prism instruments to subscription customers.
- Execute big data processing and create client-ready visualization dashboards with guidance from the NPS Prism Data Visualization and Data Engineering leads.
- Design and develop new data workflows and analytical queries to support the launch of new product instances and features.
- Analyze large datasets to uncover trends and identify potential issues.
- Support team leads in problem-solving, hypothesis generation, research, insight generation, and quality control to ensure timely and high-quality delivery of outputs to clients.
- Communicate data insights or data implications in a clear manner to other team members and product leads.
- Provide ongoing stakeholder support, such as additional data requests and responding to methodology-related questions.
ABOUT YOU
Required:
- Minimum of 1+ year of experience in big data, data visualization, database management, or data science, conducting data analysis in a professional setting
- Fluency in English, both written and spoken, is required.
- Experience handling large databases, efficiently managing, and manipulating data to support business needs
- Strong proficiency in Python for data analysis
- Familiarity with Data mining/visualization tools such as SQL, Alteryx and Tableau / Power BI
- Experience creating data visualization dashboards using Tableau, Power BI, Looker or similar platforms.
- Strong analytical and communication skills, with the ability to present complex data clearly and concisely.
- Strong experience in data analysis, including data cleaning, preparation, exploration, and visualization.
- Strong experience developing dashboards with data visualization platforms, such as Tableau, Power BI, etc.
- Familiarity with survey programming, including designing question logic, managing data collection processes, and analysis of data collection metrics.
- Familiarity with advanced techniques such as sentiment analysis, regression modeling, and time series analysis.
Top Skills
What We Do
NPS Prism is the gold-standard customer experience (CX) benchmarking platform backed by Bain & Company that enables organizations to accelerate their path to CX leadership. Prism’s AI-enabled platform unlocks robust, journey and channel-level insights powered by proprietary methodology developed from Bain’s decades of research and CX case work.
NPS Prism is leveraged by senior leaders around the globe and has been adopted across 15+ countries and 10+ industries, including:
Airlines: End-to-end Airline customer lifecycle and loyalty insights for the US, Australia
Automotive: Automobile experience insights for the US, Mexico, Canada, and Brazil
Banking: Global coverage of Banking insights across Checking & Savings, Credit Card and more
Insurance: Multi-region Insurance coverage for Life, Home, Auto, and Annuities
Retail: Coverage across Grocery and Home Improvement experiences in the US
Telecom: CX insights for Telco, Internet, and Streaming across the US
Utilities: US Utility industry insights for Electricity, Gas service
Wealth: Wealth Management data for US and Canada, Retirement insights for US
Get clear answers on where you and your competitors are winning and why, and leverage Prism’s “light-touch” consulting to translate them into measurable strategies to prioritize meaningful change.
To learn more visit https://www.npsprism.com/
