【What you will be doing】
- 產品文案撰寫、翻譯、優化並定期維護內容
- 將產品相關知識、教學製作成淺顯易懂的資料
- 與各部門團隊協調產品內容優化事項
- 與不同地區團隊合作更新並維護 FAQ，確保能滿足各地用戶需求
- Able to draft proper documents and guidance in response to a wide variety of issues and questions from our merchants
- Delivering and transforming complex technical messaging into a merchant friendly resolution and action plan
- Working with multiple teams including: engineering, product management, legal, customer support and, of course, our merchants to ensure the best practice and guidance can be initiated for reference.
- Working collaboratively with internal stakeholders of different region to develop instruction manuals and guidance for our merchants with well-written FAQ documents tailored for each region’s specific scenarios and needs.
【Who we are looking for】
- 具備兩年以上文字編輯經驗
- 擅長線上內容策展以及撰寫
- 對文字有高度敏銳度及良好邏輯思考能力
- 熟悉產品、技術相關文案
- 具備產品行銷經驗尤佳
- 具備 B2B/B2B2C 或者 SaaS 產品經驗尤佳
- Bachelor's degree or equivalent experience in marketing or communications
- 2+ years of professional copywriting and editing experience
- Strong working knowledge of online content strategy and creation
- Exceptional writing, proofreading, and editing skills
- Exceptional skill with the nuances of technical writing
- Previous experience in Product Marketing will be a plus
- Solid understanding of B2B and B2B2C SaaS products concepts strongly preferred
Top Skills
What We Do
SHOPLINE is Asia’s biggest provider of omnichannel retail services for online, offline-to-online and cross-border commerce. Since our founding in 2013, we have helped over 350,000 merchants reach a customer base of 680 million people. With key features including inventory and sales management tools, regional logistics, payment gateways, data analytics, storefront theme designs and local customer support, merchants have everything they need to build a successful online store. SHOPLINE joined the Silicon Valley-based 500 Startups seed accelerator in 2014, and has since become one of Facebook’s marketing partner and nine trusted Global Expansion Partners (GEP), as well as the first e-commerce platform to partner with Google in Greater China. We currently maintain a presence across Asia, with offices in Hong Kong, Taipei, Ho Chi Minh City, Shenzhen, Guangzhou, Kuala Lumpur, Singapore and Bangkok.
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