About ChildPlus
ChildPlus is the original and most widely used Head Start data management system. ChildPlus Software, a Procare Solutions company, has been focused on making the best Head Start software available since 1985, offering top-notch support and multiple training options with a dedication that can't be beat. Based in Atlanta, Georgia, ChildPlus Software’s goal is to simplify the day-to-day challenges of Head Start and early education operations with outstanding software, service, and support.
A little about the role…
This role requires a self-disciplined, passionate technical writer who is seeking a collaborative and agile work environment. This role requires a high level understand of content project creation, development and implementation.
What You’ll Do…
- Develop an extensive working knowledge of our products and Head Start Program Performance Standards
- For the software Help Center:
- Initiate, design and develop articles for the help system using MadCap Flare or comparable software
- Research and implement innovative customer engagement strategies
- Willingness to incorporate internal articles to support multiple departments
- Analyze and monitor customer use and adapt product as needed
- Create and design product content materials with MadCap Flare
- Revise, edit and update written and digital content
- Integrate and maintain extensive documentation standards across all content
- Work with subject matter experts to ensure concepts and functions are accurately documented
- Collaborate with team to guarantee timely delivery of product readiness
- Ability to understand technical possibilities and limitations of the tools at your disposal to troubleshoot and maintain timely implementation
- Independently driven to research products or tools as needed
Our ideal candidate will have:
- Experience in technical writing, content creation, layout and design
- Proficiency in HTML/CSS and MadCap Flare
- Expertise with PowerPoint creation and implementation
- Excellent written and verbal communications skills
- Ability to accurately edit and proof written documentation
- Attention to detail
- Enthusiasm for developing and applying documentation standards to written and digital content
- Organizational skills, including time management and multi-tasking
- Capable of managing projects that differ in voice and content
- Ability to learn and apply new technologies
- Willingness to use project management tools
- Confident working independently and as part of a team
- Versatile team player who is willing to perform tasks outside the written job description
- Flexibility to adapt to changing circumstances
- Work effectively and efficiently in a hybrid or remote work environment
- Experience with Microsoft Office/Teams, Quickbase, Slack, Adobe and other software needed to perform assigned duties
- Solid understanding of database systems and structures
- Travel four or more times a year to perform essential duties for company sponsored conferences and team-related events
Why Procare?
- Excellent comprehensive benefits packages including: medical, dental, & vision plans- choose the plan best for you
- HSA option with employer contributions of $50/month
- Vacation time, holidays, sick days, volunteer & personal days
- 401K Plan with employer match and immediate vesting
- Employee Stock Purchase Plan
- Employee Discount Program
- Medical, Dependent Care, and Transportation FSA Plans
- Paid Parental Leave
- Company paid Short and Long-Term disability and Life Insurance
- Tuition Reimbursement up to $2,000/year and continued Professional Development
- Free access to our Employee Assistance Program with 24/7 live support
- Casual workplace environment
- Some meals provided
- Voluntary Pet Insurance
- Promote from within- excellent career paths
Location
While our preference is for a candidate able to work hybrid from our Atlanta GA (Dunwoody) office, this role is open to remote candidates in the following states: AL, AZ, CA, CO, CT, FL, GA, ID, IL, IN, IA, KY, ME, MD, MA, MI, MN, MO, NV, NJ, NY, NC, OH, OR, PA, TN, TX, VA, WA, WI.
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What We Do
About Procare Solutions
For over 30 years, Procare Solutions has been dedicated to empowering early childhood educators by providing products and services that enable them to focus on the care, safety and education of children.
We recognize the responsibility that comes with nurturing and educating children, which is why our child care management solutions are designed to automate business processes, help ensure safety and compliance, communicate with families and provide educational resources and training to help teachers and children thrive.
Over 40,000 satisfied customers have chosen Procare Solutions as their trusted partner in providing exceptional care for young minds.
Why Work With Us
Our culture drives everything we do. We care about our employees, customers and the children whose lives they impact.
Joining Procare Solutions isn’t just a job—it’s becoming part of a purpose-driven community dedicated to making a difference every day. Your growth, well-being and success matter as much as the impact we create together.
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