Product Consultant

Are you the “go-to person” in your organization? Unlock your career potential by helping customers realize the full value of the Acoustic Platform. Acoustic Professional Services provides tactical, technical, integration, and strategic services. The Technical Project Manager is responsible for defining, scoping, and delivering custom applications and solutions to drive overall value. The role requires someone who has solid technical acumen, strong project management skills, is a strong technical writer, is resourceful, confident under pressure, and demonstrates skill in both how the products are intended to function, as well as creative solutioning to extend that functionality.
The Product Consultant engages with a wide range of clients, but typically focuses on unique initiatives pertaining to marketing technology integration, implementation, and adoption. The Product Consultant advises clients on successful advanced product adoption and utilization. The bulk of the work will leverage proven methodologies, best practices and knowledge sharing while incorporating risk mitigation strategies into every project phase. In addition, they are responsible for delivering services and documentation that exceed customer expectations. The Product Consultant will deliver some packaged solutions, but most of the time will be asked to identify and deliver on custom needs and solutions utilizing and extending the Acoustic platform.

Responsible for delivering product implementations, consulting, and integration activities that require:

• A deep understanding of Acoustic Platform, latest features, and product roadmap
• Gathering requirements from customers and their partners
• Architecting custom solutions to facilitate data integration with or extend/enhance the product functionality
• Turning the work efforts from scoping and architecting into an actional statement of work/functional specification document (very strong technical writing ability required)
• Excellent communications skills to outline deliverables, engagements, and requirements
• Project and team coordination skills, including project management
• Demonstrable collaboration skills to orchestrate activities across internal and external organizational units to drive time to market and high-quality results

What You'll Do

• Provide consultative advice and hands-on assistance to design, configure, and integrate Acoustic Platform based on best practices.
• Gather requirements from customers requiring custom product data integration or enhancements
• Architect custom solutions based on customer requirements, Acoustic API capabilities and limitations, on top of the Acoustic Custom Integration Services product stack
• Create statement of work and functional specification documents to reflect the architecture defined for a solution
• Manage the delivery of your defined solutions with the Custom Integration Services development team
• Deliver on your own consulting work and manage a customer portfolio of projects.
• Manage multiple delivery efforts simultaneously.
• Earn basic and professional certification within 90 days.
• Attain advanced expertise in Acoustic Platform – Campaign, Journey, Content, Exchange, and Digital Analytics.
• Provide business value driven, best practices data architecture recommendations.
• Deliver high quality, value-add engagements around Acoustic’s solution areas and features in diverse client environments with quantifiable ROI.
• Proactively provide strategic continuous improvements to consulting methodologies.
• Track and report on project and deliverable status and manage variances; prepare reports, and other project communications and/or presentations as needed.
• Identify, escalate, and resolve project issues, changes in scope, and ensure all project deliverables are completed on time, within budget, and with the highest level of quality.
• Lead in troubleshooting product issue resolution which includes problem determination, issues resolution/plan and client communications.
• Provides leadership and consultative direction for Acoustic products and services that will improve the efficiency and effectiveness of a client’s digital marketing campaigns and streamline operations to ensure best-fit for acoustic product and services.
• Collaborate with sales on new or existing services consulting opportunities.
• Identify and up-sell services where alternative or custom solutions may be appropriate.
• Develop skills and repeatable strategies to meet target billable utilization.
• Identify, document, and share best practices with internal stakeholder

• 5+ years’ experience in a client-facing capacity in Professional Services function.
• Experience with software implementation/onboarding or consultative roles (or equivalent experience).
• Experience and proficiency in data manipulation, databases, and other web technologies (HTML, CSS, Web Forms, JavaScript, FTP, XML, APIs, Web Services).
• Ability to gather business requirements and assimilate that information into a statement of work and functional specification that further drive business strategy and needs.
• Strong communication (written & verbal), organizational, interpersonal, problem solving, negotiation, and follow through skills.
• Proven track record in risk management, escalation, and scoping procedures.
• Strong leadership within team and cross function. Leads team discussions and champions internal improvement initiatives.
• BS/BA degree or equivalent experience

Nice to Have

• 5 or more years’ experience with marketing technologies, email, SMS, push channels.
• Experience leveraging web analytics in tandem with channel experience.
• Experience in the Software-as-a-Service industry.
• Data management and/or Customer Data Platform (CDP) experience.
• Interactive marketing, sales, or customer support background.
• SDK and push notification knowledge.
• Tibco Scribe integration experience.