Product Consultant - AZ

Job Summary
PrismHR creates exceptional software and services, empowering human resource outsourcing service providers such as Professional Employer Organizations (PEOs), Administrative Service Organizations (ASOs), and Staffing Companies, to deliver world-class HR, Benefits and Payroll, to small and medium-sized businesses.
As part of the Shared Services Team, the Product Consultant is responsible for implementing new customers and consulting with existing customers on best practices for PrismHR software applications, specifically focusing on our Onboarding, Applicant Tracking, and Performance Management products, among other modules. Product Consultants independently lead customers through successful implementations and projects by providing industry expertise and product best practice guidance.
Responsibilities

• Lead software implementations for PrismHR customers, to include overall customer communications, project management, system configuration, testing and training.
• Develop, maintain and track implementation deliverables and milestones
• Build and maintain customer relationships to ensure overall customer satisfaction and engagement.
• Interact with clients by phone, email, and/or video meetings to diagnose and troubleshoot issues, and provide status updates and resolutions to reported issues
• Identify and escalate application defects and priority issues.
• Stay current with system capabilities, including bug fixes and new functionality
• Contribute and maintain content for internal audiences (e.g., playbooks, training guides, etc.) and external audiences (e.g., Knowledge Base articles or other end user documentation)
• Train internal employees and/or customers on our products

Qualifications
The ideal candidate will have the following experience and skills:

• Functional knowledge of US payroll and time & attendance applications. Experience with PrismHR and/or PrismHCM would be ideal.
• Excellent listening, problem solving, and troubleshooting skills
• Ability to communicate and present information effectively with technical as well as non-technical audiences, whether live or in writing.
• Strong technical inclination, and a desire to learn continuously
• Ability to learn and work independently with exceptional attention to detail
• Willingness to collaborate in one-on-one and group settings
• Flexibility, adaptability, and a can-do attitude.
• Occasional travel to company and/or customer sites is possible ( 10%)