Product Conformance Specialist

Why join us? 

Our purpose is design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

General Purpose

The Product Conformance Specialist provides administrative and technical support for departmental operations, focusing on mechanical and electrical product conformance and compliance, reporting, and workflow management. Works independently on moderately complex tasks, collaborates with internal and external stakeholders, and contributes to process improvements.

ESSENTIAL FUNCTIONS

• Maintain and update compliance logs and documentation.

• Track and report costs monthly, including costs related to open engineering action requests (EARs).

• Manage initial and final steps in conformity projects using project management tools (e.g., Wrike).

• Prepare and deliver recurring compliance reports:

  • Monthly BIFMA compliance report.

  • Quarterly CAPA report.

• Own and maintain visibility into product mechanical and electrical conformance and compliance status for products sold in North America and Europe

• Provide conformance-related product cost assessments as required.

• Collaborate with teams to write and maintain process documentation.

• Maintain product performance customer-facing declarations.

• Collect and store product information required for assessments.

• Coordinate team efforts to maintain conformance to standards, including supporting meetings and reporting status.

• Review technical reports and maintain product performance documents.

• Professionally handle communications and resolve inquiries.

• Own and maintain log of customer inquiries.

• Store documents in appropriate directories and maintain confidential records.

• Coordinate purchasing and storage of documents required for conformance.

• Process and track team invoices and support budget planning.

• Oversee and manage workflows for government-related programs (e.g., GSA workflows). 

• Interact with suppliers to obtain compliance documentation and train them on requirements.

• Perform additional responsibilities as requested to achieve business objectives.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience Requirements

• Associate’s degree in a technical/vocational field or equivalent experience.

• 3 – 5 years of clerical experience in a technical field preferred.

• Excellent communication, interpersonal, and organizational skills.

• Ability to work independently and solve non-routine problems.

• Ability to manage competing priorities with minimal supervision

• Experience with office automation and project management tools.

• Strong time management and multitasking abilities.

• Ability to handle confidential information and adapt to change.

• Technical writing and report review skills preferred.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to perform all essential functions of the position with or without accommodations.

Who We Hire?

Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.

This organization participates in E-Verify Employment Eligibility Verification. In general, MillerKnoll positions are closed within 45 days and are open for applications for a minimum of 5 days. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at  [email protected].