Why join us?
Our purpose is to design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.
The Product Conformance and Testing Manager is responsible for developing and leading the strategic direction, operational execution, and continuous improvement of product conformance, testing, and compliance systems at MillerKnoll. This includes overseeing internal testing laboratories, managing external test service providers, maintaining ISO/IEC 17025 and BIS accreditation, and ensuring product compliance with Indian and global regulatory standards. This role is pivotal in enabling safe, high-performing, and compliant furniture products that meet customer, contractual, and regulatory expectations globally.
Key ResponsibilitiesLaboratory Management & Accreditation- Lead and maintain BIS and ISO/IEC 17025-accredited laboratories and quality systems.
- Develop annual lab strategy and roadmap aligned with corporate goals and QCO (Quality Control Order) readiness.
- Ensure accurate, repeatable, and traceable test results.
- Ensure adequate lab staffing, budgeting, calibration, and capital equipment planning.
- Ensure products meet applicable BIS standards and hold valid certification (e.g., IS 17631, 17632, 17633, etc.).
- Maintain database of certificates, test reports, and declarations of conformity.
- Coordinate BIS applications, audits, and product licensing (Scheme I, per BIS Conformity Assessment Regulations, 2018).
- Represent MillerKnoll on Indian and international standardization committees (e.g., BIS, BIFMA, ISO).
- Lead planning and execution of test programs for new and existing products (strength, flammability, electrical, chemical, etc.).
- Coordinate internal and third-party laboratory testing.
- Maintain internal control plans, SOPs, and conformance reports per product.
- Identify upcoming QCOs or regulatory changes affecting furniture (e.g., Protective Textiles, Hinges, Electrical Furniture).
- Coordinate with legal, sourcing, and engineering to assess regulatory risk and recommend compliance paths.
- Guide teams on exemptions, timelines, and import/export implications under BIS rules.
- Lead a cross-functional testing and certification team (mechanical, chemical, electrical, and regulatory specialists).
- Define roles, career paths, and development plans for direct reports.
- Forecast and manage departmental budgets, capacity, and headcount needs.
- Mentor technical professionals in testing methods and compliance practices.
- Collaborate with Product Development, Engineering, Sourcing, and Legal teams to ensure conformance readiness.
- Support customer and sales inquiries related to certification and compliance documentation.
- Author and maintain product testing and conformance policy, procedures, and audit protocols.
- Bachelor's or Master’s in Mechanical Engineering or related field.
- Minimum 7 years of experience in testing, certification, product development, or regulatory compliance.
- Strong working knowledge of ISO/IEC 17025 and BIS (Bureau of Indian Standards) compliance frameworks.
- Experience with international standards (BIFMA, ISO, ANSI, IEC) and QCO implementation in India.
- BIS Scheme-I certification experience across furniture categories.
- Familiarity with QCOs affecting upholstered composites, electrical furniture, hinges, and wood-based boards.
- Experience implementing and managing in-house laboratories for compliance testing.
- Knowledge of surface durability, flame resistance, electrical safety testing.
- Leadership and team-building across technical functions.
- Strategic planning and program management.
- Cross-functional collaboration and stakeholder engagement.
- Analytical thinking, risk-based decision making, and process optimization.
- Excellent communication and documentation skills.
Who We Hire?
Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.
MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at [email protected].
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What We Do
MillerKnoll is a global collective of design brands built on the foundation of two icons of modernism: Herman Miller and Knoll. Our portfolio also includes furniture and accessories for commercial and residential spaces from Colebrook Bosson Saunders, DatesWeiser, Design Within Reach, Edelman, Geiger, HAY, HOLLY HUNT, Knoll Textiles, Maharam, Muuto, NaughtOne, and Spinneybeck | FilzFelt.
Guided by a shared purpose—design for the good of humankind—we generate insights, pioneer innovations, and champion ideas to help spaces better support how people live, work, and gather today.
We reach customers across office, residential, healthcare, and education markets through a network of MillerKnoll dealers, all of whom are highly credentialed, independently owned businesses. In addition, we manage an ever-expanding global retail footprint delivering world-class brick-and-mortar and ecommerce experiences.
