Product Communications Ops Manager

The Role
The Growth Operations team is hiring a Product Communications Ops Manager to help with the operational workflow and deployment of transactional messages for Product with some responsibilities for marketing. The Growth Operations team sits with the Growth Marketing team and supports the build and flawless execution of all marketing communications but this role will develop, manage and optimize the workflow for all transactional and services communication requests as their primary focus. You will serve as a power user of the tooling to support stakeholders that cannot self-serve and track the documents and approvals from Intake to Execution.
You Will

• Project management of all requests for communications deployment - in take, prioritization of requests, tracking, stakeholder communication, approvals
• Flawless execution of all communications deployment including QA
• Develop the workflow and socialize the process to gain adoption from various stakeholders in Product. Optimize as needed and ensure accountability for all approvals
• Act as Marketer and Producer to educate on channel guidelines while ensuring QA and deployment meets expectations
• Configuration of experiments for transactional message testing
• Ownership of the comms ops processes overall, including making improvements for efficiency over time
• Collaboration with engineering on automation opportunities within the platform
• Serve as a power user for all of the comms deployment channels in Flack, contribute to training materials for stakeholders that opt to self-serve
• Collaborate with different Product Managers on future enhancements and capabilities

You Have

• 3 - 5 years of Project management or Campaign management experience
• Attention to detail - extremely important
• Can work autonomously and collaboratively
• Decent analytical skills - Excel, maybe basic querying for audiences (will have PDS support for this)
• Communication skills - both verbal and written
• Stakeholder management - PMs mostly
• Experience with Email QA
• Experience with CRM channel execution
• SQL skills a plus

Technologies We Use and Teach

• Google docs - Excel, Google forms
• Jira
• Slack
• Figma
• Flack - Internal sending tool
• Segment
• Amplitude
• Tableau, Mode

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
To find a location's zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information.
Zone A:
$122,900 - $184,300 USD
Zone B:
$114,200 - $171,400 USD
Zone C:
$108,200 - $162,200 USD
Zone D:
$98,300 - $147,500 USD
Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.