Job Purpose
The Product Business Analyst plays a pivotal role in the successful integration of CR2’s digital banking platform, BankWorld, with the HPS PowerCARD card issuing platform. This role is responsible for translating business needs into clear, actionable requirements that drive product development and innovation. Working within an Agile environment, the analyst will ensure that product features are well-defined, aligned with customer needs, and delivered to a high standard.
Hybrid Working Model with three mandated days working from office
Key Responsibilities
- Collaborate with Product Managers and Product Owners to define and refine product requirements.
- Elicit, document, and manage user stories and backlog items for development teams.
- Act as a liaison between business stakeholders and technical teams to ensure shared understanding.
- Analyse and map business processes, user journeys, and integration points across platforms.
- Support the development and QA teams throughout the software development lifecycle.
- Maintain up-to-date documentation of product features, APIs, and integration flows.
- Participate in Agile ceremonies including sprint planning, reviews, and retrospectives.
- Contribute to continuous improvement initiatives within the Product Management function.
Critical Competencies
Analytical thinking
Ability to break down complex problems and identify logical solutions.
Communication
Strong verbal and written communication skills to articulate requirements clearly.
Customer Orientation
Deep understanding of customer needs and ability to translate them into product features.
Agility
Comfortable working in a fast-paced, interactive environment with changing priorities.
Technical Acumen
Understanding of API’s and microservices based architectures.
Qualifications & Experience
- Bachelor’s degree or higher in Business, Computer Science, or a related field.
- Minimum 5 years’ experience as a Business Analyst in a software or fintech environment.
- Familiarity with Agile methodologies (Scrum, Kanban).
- Experience in the banking or financial services sector is highly desirable.
- Exposure to digital transformation initiatives and enterprise integration is a plus.
Success Metrics
Requirement Quality
User stories and backlog items are consistently clear, complete and require minimal rework.
Delivery timelines
Backlog items are delivered within agreed sprint timelines and contribute to planned product releases.
Stakeholder Satisfaction
Positive feedback from internal stakeholders and cross-functional teams on collaboration and communication.
Documentation Accuracy
All product features and integration points are documented and kept current throughout the product lifecycle.
Cross-Team Collaboration
Demonstrated ability to work effectively with development, QA, and product teams, resulting in smooth delivery cycles.
Problem Solving
Proactively identifies and resolves blockers or ambiguities in requirements, contributing to team efficiency.
Equal Opportunity Statement
CR2 HPS Group is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.
Top Skills
What We Do
CR2 is a leader in digital banking and payments. A global Fintech with offices in Dublin, Dubai, Jordan, Egypt, India and Australia. The business powers over 90 successful bank implementations in more than 50 countries across the world. BankWorld, our core platform, offers the broadest range of capabilities in the market and uniquely integrates our Digital Banking, Digital Wallet and Payments Hub (Card Issuing, ATM Driving, Merchant Acceptance).
In addition, CR2’s Partner Ecosystem combines the confidence of BankWorld with access to easy plug-in, third-party Fintech innovations. CR2 helps financial service providers to build around their consumers with technology that supports both customer experience and an ability to consistently deliver.
