Product Business Analyst, Mobile Experience – MDLIVE - Hybrid (IL/FL)

Position Description

The Product Business Lead Analyst at MDLIVE collaborates with cross-functional teams to analyze business requirements, support the product strategy, and ensure the alignment of product goals with user needs and market demands. The Business Analyst is a detail-oriented individual who proactively supports product management through market research, user feedback analysis, and competitive landscape evaluation.

Essential Job Functions

• Gather and synthesize user feedback, market research, and competitive analysis to inform product decisions.

• Support strategic alignment by analyzing business requirements and assessing their feasibility.

• Provide insights and recommendations to the product and project teams based on data analysis.

• Work closely with stakeholders across departments (e.g., engineering, marketing, operations) to gather requirements and prioritize work activities.

• Collaborate with product managers to translate business needs into technical requirements.

• Conduct market and user research to understand trends, needs, and preferences.

• Prepare data-driven analysis to support product feature development and prioritization decisions.

• Regularly analyze product performance metrics and provide actionable insights.

• Identify and resolve business process issues impacting product development.

• Assist in the preparation and maintenance of detailed product requirements documentation.

• Support QA testing by defining functional scenarios and validating feature implementations.

• Assist in managing the product lifecycle for individual products, from ideation to launch.

• Continuously monitor and analyze the impact of product changes on business processes.

Desired Knowledge/Skills/Abilities

• Bachelor’s degree or equivalent experience.

• 3 to 5+ years of experience of developing solutions in a technology based organization.

• Healthcare industry knowledge a plus

• Strong ability to interpret data, identify patterns, and extract actionable insights.

• Intellectual curiosity and a relentless push for understanding the "why" behind complex situations.

• Excellent written and oral communication skills.

• Proven ability to collaborate effectively with cross-functional teams and manage complex projects

• Proficient in MS Office applications; experience with Jira and Confluence is a plus.

• Familiarity with agile methodologies and product management tools.

• Ability to jump into new projects, quickly understand them, and determine the appropriate course of action.

• Strong structured thinking and problem-solving skills.

• Experience in gathering and synthesizing user feedback, market research, and competitive analysis.

• Understanding of mobile development lifecycles, UI/UX principles, and integration with backend services.

• Knowledge of APIs and familiarity with mobile development frameworks and tools.

• Understanding of mobile development lifecycles, UI/UX principles, and integration with backend services.

• Advocates for user needs and preferences, ensuring product decisions are informed by customer insights.

• Positive attitude and proven team player.

• Ability to work from an MDLIVE or Cigna Group office 3 days a week, as directed by the business. Preferred MDLIVE offices are Chicago and Miramar.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.