Product Assistant (Remote)

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/

The Product Assistant (PA) is a Cengage Academic Product Management role at Cengage. This particular PA role will primarily support our US Higher Education English portfolio within the Humanities team.

As a PA, you will provide direct, day-to-day support to one or more Product Managers and their supporting teams. Your role will involve delivering various services to increase product development and enhance strategic marketing efforts, aligning with the group's business goals.

Where you'll work: This is a remote work from home role for candidates located in the state of OH.

What you'll do here:

• Support Product Management in the development of strategic documentation, such as Portfolio Business Plans, Portfolio Roadmaps, strategy documentation, etc.

• Support Product Management in building product proposals.

• Conduct independent research on topics or trends relevant to the subject areas supported. Synthesize and summarize results to the Product Manager(s) and the larger team.

• Thoroughly benchmark competitive offerings and actively update comparisons, when necessary.

• Identify participants for product research efforts, recruit them to the activity, track their participation, and pay them for quality input.

• Document and contribute to research plan design and instrument creation.

• Consolidate notes and synthesizes research activities for analysis and interpretation by Product Management.

• Provide accurate and sufficiently detailed information about products via Product Marketing Form.

• Serve as point of contact for Technical Support cases using existing process and resolve questions/issues by working with the product team to deliver solutions.

• Respond to sales or customer inquiries in a timely and efficient manner with a high level of accuracy.

• Ensure effective meetings by reserving rooms, scheduling appointments, internal and external meetings, and manage accommodations and changes.

• Promptly process vendor payments, appropriately log the payments, and troubleshoots as necessary.

• Suggest alternative solutions to improve procedural clarity and decrease risk.

Skills you’ll need here:

• Proficiency in Computer Applications: Commonly used systems include Microsoft Word, Excel, PPT, databases, and more.

• Organization: Being efficient or methodical; able to plan things carefully and keep them orderly; ability to tackle new opportunities and tough challenges with high energy, and passion.

• Dealing with Ambiguity: Moves forward when needed without knowing all the details.

• Collaboration: Building partnerships and working collaboratively with others to meet shared objectives. Maintains an open mind and an ability to work together in new ways to drive business needs.

• Focus on the Customer: Participate in delivering a high-quality learning experience that delights students and instructors.

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage’s EEO/Affirmative Action Policy signed by CEO Michael Hansen and Equal Employment Opportunity is the Law notice by visiting their corresponding links.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected] or you may call us at +1 (617) 289-7917.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Compensation

At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here to learn more about our Total Rewards Philosophy.

The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.

$17.00 - $27.00 USD