Product / Application Support (Insurance Systems)

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

Global support team working in different areas of the world to help each other, and our clients get the maximum benefit from the software. 
 

What you will be doing

As a Product Support Representative, you will work with FIS clients to provide in-depth product support. You will take incoming inquiries to resolve customer concerns raised during installation, operation, maintenance or product application.

• Help solve complex issues – some numerate, more technical, minimal code/scripting related to the Prophet application and other associated applications related to Prophet.
• Provide effective and practical solutions to customers or workarounds where applicable.
• Assist with software licensing challenges.
• Develop relationships with international clients & internal FIS staff and assist with techno-functional queries.
• Become an expert in our Service Now ticketing system as well as support procedures in order to provide end to end support until ticket closure.
• Contribute to our internal knowledge base library and client support documentation; develop and maintain procedural and policy documentation.
• Provide excellent communication of information to both external and internal stakeholders
• Other related duties and responsibilities

What you bring

• Suited to an experienced candidate with strong problem-solving expertise in either a software/application support or other technical role. 
• Proficiency in Microsoft Office suite, mainly Excel and Outlook.
• A curiosity that makes you Self-motivated with willingness to learn something every day.
• Excellent communication and interpersonal skills

Added bonus if you have

• Mathematical acumen and problem-solving expertise in either a software support or other technical role. Also suited to candidates with experience or a strong interest in software development or insurance software.
• Be a self-starter with the ability to work effectively with minimum supervision and take responsibility for own development
• Hold a strong sense of ownership and focus on delivering high-quality results
• Preferably speaking in Korean, Cantonese or Mandarin.
• Understanding of SQL, XML, Windows Powershell a plus
• Knowledge of cloud and desktop infrastructure, including workstations, servers, virtual technologies – AWS a plus

What we offer you

At FIS, we hire the best. In return, you receive exceptional benefits including:

• Opportunities to innovate in fintech
• Tools for personal and professional growth
• Inclusive and diverse work environment
• Resources to invest in your community
• Competitive salary and benefits

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Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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