At Koalafi, we believe in a world where no one has to put an important purchase on hold. That’s why we’re making it easier for more people to pay for big purchases over time.
Retailers across the country rely on us to offer flexible lease-to-own financing to their non-prime consumers, while increasing sales and strengthening customer loyalty. Their 2M+ customers love us because we provide a flexible way for them to make payments and give them an opportunity to improve their credit. Our 200+ Koalafi teammates enjoy inspiring and challenging work that accelerates their careers.
Interested in learning more about how we’re transforming the financing experience and joining our team?
What You’ll Do
Koalafi is seeking a Manager of Business Analytics to build the frameworks, measurement systems, and analytical foundations that ensure our product releases drive their intended impact—without unintended downstream consequences. This high-visibility role will own the definition, tracking, and automated monitoring of core KPIs across product journeys and operational workflows. This is an individual contributor role at the Manager level.
In this role, you’ll work primarily with Product, Engineering, and Analytics partners to design robust measurement strategies for existing and new initiatives, implement automated alerting for anomalies, and ensure that each release is evaluated against clearly defined success criteria. You will also lead key efforts to optimize the return customer experience, identify opportunities to improve mobile app engagement, and drive long-term product performance improvements.
This is a rare opportunity to establish the backbone of product analytics for a high-growth fintech company—while creating clarity, accountability, and data-driven decision-making across the organization.
KPI Definition, Tracking & Alerting
- Define and maintain the authoritative set of product KPIs across application flows, customer lifecycle stages, operational behaviors, and internal decisioning systems.
- Build product measurement frameworks and documentation that clearly articulate intended outcomes, guardrails, and dependence on upstream systems.
- Partner with product managers and engineering leads to integrate KPI measurement into release planning and acceptance criteria.
- Develop automated alerts to detect anomalies, degradation, or unexpected movement in key product metrics.
- Implement monitoring dashboards that give product and business stakeholders real-time visibility into performance.
- Establish processes to investigate, triage, and communicate the root cause of KPI changes.
Product Impact Evaluation
- Analyze the impact of new product releases, policy changes, and UX improvements using well-defined baselines and control groups.
- Ensure downstream effects across approval rates, customer behavior, repayment performance, or operational workflows are measured and understood.
- Provide clear insights and recommendations that influence product prioritization and roadmap decisions.
Customer and App Experience Optimization
- Review and optimize experiences for returning customers, including friction points, drop-off behavior, and policy interactions.
- Analyze mobile app engagement patterns to identify opportunities for UX enhancements, feature prioritization, and content improvements.
- Partner with product teams to design and evaluate experiments aimed at increasing engagement, conversion, and retention.
Cross-Functional Expansion
- Create a scalable measurement and alerting framework that can be extended beyond Product—next with Legal and Compliance.
- Work with these teams to define key compliance KPIs, build monitoring processes, and ensure alignment with regulatory expectations.
- Partner with cross-functional leads to drive clarity and shared ownership of analytical definitions.
About You (Qualifications)
- Bachelor’s degree in a quantitative, analytical, or product-related field (e.g., Engineering, Statistics, Economics, Computer Science, Product Management).
- 4–6 years of experience in product analytics, business analysis, product management, or a related field.
- Strong experience defining and measuring KPIs within digital products, operational workflows, or financial systems, ideally in consumer lending or lease-to-own finance.
- Proficiency with SQL and experience analyzing large datasets.
- Experience building dashboards and automated monitoring systems (Tableau, Looker, or similar).
- Familiarity with experiment design, measurement strategy, and release evaluation frameworks.
- Comfortable working in an ambiguous, fast-paced environment and excited to build foundational systems from scratch.
- Excellent communication skills, with the ability to translate complex analytical findings into clear recommendations for product and business leaders.
- You have a growth mindset and are comfortable giving and receiving feedback to continuously learn and grow.
- Detail-oriented, proactive, and motivated by curiosity, structure-building, and continuous improvement.
- Location Requirement: This position requires regular in-person attendance at one of our two office locations (Richmond, VA or Arlington, VA). Candidates must already be located within a commutable distance to either location, as relocation assistance is not available at this time.
Why choose Koalafi: A career at Koalafi means opportunities to tackle exciting challenges every single day. We take pride in a culture of innovation, trust, and ownership. You'll get outside your comfort zone, build meaningful relationships, and most of all, take charge of projects that ultimately help people get the things they need most.
Benefits:
At Koalafi, you will have a direct impact on our products and help shape the company’s success. We offer competitive compensation & benefits packages to keep you at your best:
- Comprehensive medical, dental, and vision coverage
- 20 PTO days + 11 paid holidays
- 401(k) retirement with company matching
- Student Loan & Tuition Reimbursement
- Commuter assistance
- Parental leave (maternal + paternal)
- Inclusion and Associate Engagement Programs
Who we are & what we value:
- We focus on what’s most important
- We set clear expectations and deliver
- We embrace challenges to reach our full potential
- We ask, “How can this be better?”
- We move fast together
Top Skills
What We Do
At Koalafi, we understand that big dreams start with simple transactions. That’s why we built the first nationwide platform that makes it possible for merchants to offer all of their customers, whether they have excellent or no credit, a wide range of pay-over-time plans through a single application. With the help of Koalafi’s advanced technology and analytics, delightful experiences, and world-class support, thousands of merchants nationwide have grown their businesses, and more of their customers can finally dream bigger.
