About ShipMonk
ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset.
Why ShipMonk?
We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.
● Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.
● Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.
● Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.
● Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.
● Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.
Our values are the heart of our culture. We're looking for individuals who embody these principles every day.
● Merchant-first: We handle the logistics so our merchants can focus on what they do best—growing their business.
● People make ShipMonk: We believe in our team and invest in our people.
● Change the score: We challenge the status quo, constantly innovating and improving.
● Get sh*t done: We're a fast-paced, high-growth company that values action and results.
ShipMonk is hiring a Product Analyst to own the analytics and insights that power our parcel shipping strategy. You’ll sit within the Transportation Product team and report to a Senior Product Manager. Your focus will be on understanding why our parcel network behaves the way it does, where it’s leaking cost or performance, and what actions can materially improve it.
You’ll use SQL, data modeling, and structured analysis to uncover optimization opportunities across carriers, methods, zones, and operational workflows. But this role isn’t limited to delivering numbers. You will be expected to connect the dots, explain why findings matter, and help shape next steps. You’ll partner closely with engineering, operations, and our transportation team to turn analysis into measurable improvements.
If you’re strong analytically and want to build product muscles over time, this role can evolve into a PM track as ShipMonk’s network and Transportation roadmap expand.
What You’ll DoParcel Network Analysis- Independently analyze parcel cost drivers, including COGS, billable weight logic, DIM impacts, zone mix, surcharges, and packaging patterns.
- Monitor transit performance, first-scan timeliness, exception rates, LIT trends, and other KPIs that shape merchant experience.
- Identify anomalies and pressure-test underlying assumptions in our Virtual Carrier Network.
- Evaluate carrier service performance and cost structure to recommend allocation changes, zip strategies, or method rule updates.
- Support new carrier pilots and post-launch assessments using structured measurement frameworks.
- Build models to estimate the impact of carrier rate changes, configuration changes, or method consolidations.
- Work with engineering to troubleshoot logic, validate data, and guide improvements to routing, rating, and scan tracking systems.
- Collaborate with transportation operations and pricing to understand real-world constraints and merchant impact.
- Help prepare clear, data-backed narratives for executives, ops leaders, and carrier partners.
- Develop dashboards that highlight cost per order, margin trends, OTD, scan compliance, and carrier exceptions.
- Improve the reliability of existing reporting and automate manual workflows where possible.
- Translate complex parcel datasets into simple frameworks others can use.
- Partner with the Senior PM to articulate problem statements, evaluate tradeoffs, and define success metrics for transportation features.
- Support discovery work by quantifying merchant pain points, operational bottlenecks, or cost-performance tradeoffs.
- Contribute to prioritization conversations using data and clear reasoning.
- 2–4 years of experience in analytics, product analytics, transportation, supply chain, or a similar field.
- Strong SQL ability; comfortable exploring large, messy datasets and building your own logic for insights.
- Ability to go beyond “what” and explain the “why” and “so what” for each analysis.
- Strong communication skills with a bias toward clarity and structured thinking.
- Comfort working with ambiguous problems and forming hypotheses to test.
- Curiosity about product development and a willingness to take on scoped PM work as you grow.
- Bonus: experience with parcel shipping data (carrier scans, zones, billing, surcharges, quality metrics).
- Bonus: experience working in Snowflake and familiarity with modern analytics environments (Metabase, Hex, Looker, Tableau, etc.).
ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Top Skills
What We Do
ShipMonk is revolutionizing eCommerce order fulfillment by providing the most personal and attentive fulfillment and inventory management solution for today's global economy. Our multichannel order fulfillment service and software enables SMBs to focus on building their brand and achieving next-level growth. It's how we execute on the promise of our motto: "Stress Less, Grow More."
