Product Analyst

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Visa Direct is a payment service that Visa provides to clients (sending and receiving financial institutions, processors, merchants and service providers) to facilitate fund transfers/disbursements to accounts around the world. Visa Direct consumer and business applications include person-to-person (P2P) transfer, person to micro-business transfer (e.g., payouts to shared economy providers), funds disbursement (e.g. insurance claim disbursements), and more.  The Visa Direct market opportunity in LAC is estimated to be more than 5 Trillion of payment volume.

Responsibilities

Monitor and analyze the performance of Visa Direct portfolios across LAC, identifying trends, growth opportunities, and areas for improvement and collaborate with business development, product, and operations teams to drive Visa Direct usage and optimize client performance.

Prepare and present detailed reports and dashboards to internal stakeholders, highlighting key metrics, market insights, and actionable recommendations.

Provide subject matter expertise to clients on Visa Direct capabilities, compliance requirements, and best practices. Track and report on portfolio growth, activation rates, and transaction volumes, providing data-driven insights for portfolio optimization.

Segment portfolio by client type, geography, and product usage to tailor engagement strategies and maximize portfolio value.

Identify underperforming portfolios and design targeted action plans to increase client activation and engagement.

Collaborate with risk and compliance teams to ensure portfolio activities meet all regulatory and security standards.

Forecast future transaction volumes and revenue trends to aid strategic planning and budgeting.

Gather and analyze client feedback to identify portfolio enhancement opportunities and inform product development. Manage portfolio health metrics, including client churn, transaction declines, and service-level adherence.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Basic Qualifications
• 2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)

Preferred Qualifications
• 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
• BA/BS required. Post Graduate degree strongly preferred.
• Minimum 4 years of experience with payments, or digital solutions
• Excellent communication, storytelling and presentation skills necessary in Spanish and English
• Expert level in Excel and advanced level in PowerPoint skills required.
• Communication skills are critical in this role both written and oral. The role will require extensive collaboration with multiple teams.
• Critical thinker, strong organization skills, ability to summarize findings from data, curiosity to deep dive on root cause of trends.
• Ability to identify key strategic issues and to generate and deliver creative and innovative solutions to problems and opportunities.
• Detailed oriented, is expected to ensure highest level of quality/rigor in market analysis.
• Strong team player, self-motivated and the ability to work independently at coordinating cross functional activities, obtain buy-in and elevate issues at critical junctures appropriately.
• Curiosity about financial/payment industry and a desire to roll up your sleeves to help take open-ended and ambiguous areas of interest and help to bring clarity to the team.
Preferred Qualifications
• Good understanding of the banking and payments landscape in the whole Latin America and Caribbean region
• Knowledge of Visa, financial/payment industry, Fintech as well as P2P and funds disbursements market experience
• Close affinity with scheme-based payments.
• Experience in working with API and ISO standard financials services systems.
• Experience with digital payments
• Background in client services and operations.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 100,000.00 to 141,250.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.