Product Analyst

Posted Yesterday
Easy Apply
Somerville, MA
Hybrid
Entry level
3D Printing • Hardware • Other • Software • Design
Formlabs develops accessible Low Force Stereolithography (LFS) and selective laser sintering (SLS) 3D printers.
The Role
The Product Analyst will leverage customer insights and market trends to inform product strategy, support market exploration, and enhance product performance. Responsibilities include analyzing user feedback, tracking product impact post-launch, conducting CSAT and NPS surveys, and managing user feedback. Collaboration with product managers and leadership will help shape development cycles and growth opportunities.
Summary Generated by Built In

To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, artist, and researcher in the world.

We’re looking for a Product Analyst to bridge customer insights, market trends, and product strategy, enabling impactful, data-driven decisions. You’ll shape our roadmap by analyzing user feedback, competitive intelligence, and sales data. Working closely with our customers, you’ll provide Formlabs leadership with actionable insights that drive R&D priorities, optimize launch processes, and uncover growth opportunities aligned with the evolving needs of our users.

The Job:

  • Use market research reports, Formlabs sales performance data, and direct customer relationships to support new market exploration and competitive intelligence.  Assist product managers in sizing markets, building business plans, and developing product strategy.
  • Identify new areas of opportunity for Formlabs that are adjacent to what we are doing today. Propose product concepts that capture these new opportunities.
  • Track product performance post-launch.  Engage with distributors and end-customers to assess impact and market reception.  Relay feedback from users to inform future product development cycles.
  • Conduct customer satisfaction (CSAT) and NPS surveys.  Funnel insights and user needs to product managers to shape meaningful product improvements that align with user expectations.
  • Manage user feedback, opinions, and requests that come through the sales and customer service teams.  Summarize for product management and respond to customers
  • Design and lead a beta program.  Support new product rollouts by identifying beta customers, managing the distribution of beta products, and gathering feedback through surveys and other methods to assess impact and viability.

You:

  • Strong analytical skills with experience in data gathering and reporting; proficiency in Google Sheets (required) and SQL (optional)
  • Experience in customer support or engagement, with a proactive approach to gathering feedback.
  • Familiarity with business systems for insights and reporting, such as Salesforce and Looker.
  • Skilled at clearly communicating complex analyses and following up with key stakeholders.

Bonus skills

  • A track record of supporting product strategy and R&D decisions
  • Background in high-growth B2B tech or hardware environments.

Our Perks & Benefits:

  • Robust equity program to build future wealth through RSUs
  • Comprehensive healthcare coverage (Medical, Dental, Vision)
  • Low cost fund options in our 401K and access to advisors 
  • Generous paid Parental Leave (up to 16 weeks)
  • Tenure-based paid Sabbatical Leave (up to 6 weeks)
  • Flexible Out of Office Plan – Take time when you need it
  • Ample on-site parking & pre-tax commuter benefits
  • Healthy on-site lunches, snacks, beverages, & treats
  • Regular sponsored professional development opportunities
  • Many opt-in culture events across our diverse community
  • And of course… unlimited 3D prints

We are an equal opportunity employer and value diversity at our company.  We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  

Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.

Top Skills

Google Sheets
SQL

What the Team is Saying

Formlabs
Formlabs
Formlabs
Formlabs
Formlabs
The Company
HQ: Somerville, MA
750 Employees
Hybrid Workplace
Year Founded: 2011

What We Do

We’re a passionate team of engineers, designers, and problem-solvers. Started out of MIT in 2011, Formlabs now employs over 700 people across offices in Germany, Japan, China and Somerville, Massachusetts. We're committed to bringing powerful and accessible fabrication tools into the creative hands of professionals around the world.

Why Work With Us

We’ve built a team 700+ strong across the world, and still counting. We look for people with an insatiable curiosity, a willingness to question the status quo, and a high capacity to get things done.

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Formlabs Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Building the 3D tools of the future is not an easy task. To reach this ambitious goal, we need to react fast, iterate, and make changes on the fly. Our teams observe a flexible hybrid, where we all aim to be in office 3 days/week when possible.

Typical time on-site: 3 days a week
HQSomerville, MA
SG
Tokyo
Berlin, DE
Budapest, HU
Millbury, OH
Milwaukee, WI
Learn more

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