Product Analyst

Job Description
Chase Auto is a leading provider of auto financing with a portfolio of more than $80 billion in assets and relationships with 75% of U.S. franchised automotive dealers. The business is part of the JPMorgan Chase franchise and serves auto dealers, consumers, and vehicle manufacturers. It offers a range of products and services to meet the financial needs of its clients from retail lending, captive financing, and floorplan products to cash management, private banking, and payment processing.
As a Product Owner in auto finance, you will be in a pivotal role responsible for transforming customer challenges into innovative solutions through design thinking. This role requires a deep collaboration with cross-functional teams, including data, design, and engineering, to thoroughly understand the scope and impact of the problems at hand. The Product Owner works closely with the Product Manager to streamline delivery processes and enhance efficiency.
Job responsibilities

• Understand customer problems, converting them into problem statements and provide out of box solutions through design thinking.

• Work with data, design and engineering teams to conduct appropriate discovery and be able to understand the depth and breadth of the impact of the problem to be solved.
• Collaborates with the Product Manager to execute on key delivery tasks and identify ways to boost efficiencies

• Contribute and lead the end-to-end ownership of features from ideation through implementation and through maintenance and support.

• Write epics, user stories, acceptance criteria in automation scripts and participate in all agile events of the product group.

• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition

• Lead and collaborate with other product teams, technical architects, developers, tech leads to understand the technology roadmap for modernization.
• Prepare detailed test cases/expected results to perform both Functional and User Acceptance Testing.

Required qualifications, capabilities, and skills

• 5+ years product execution / business analyst experience - including defining user experience needs, writing epics, stories, and acceptance criteria.

• Worked as part of an Agile team focused on a product and is skilled in Agile methods and routines

• Comprehensive understanding of the automotive industry preferably in originations.

• Demonstrated experience in conducting user research that translates to product discovery.
• User centric designs to create the right customer journey outcomes.

• Strong problem solving and investigative skills to undertake analysis, resolve issues/problems related to the process
• Excellent oral and written communication skills
• Strong problem solving and analytical skills
• Good organizational and multi-tasking skills are critical

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
When it comes to buying a vehicle or refinancing an existing car loan, many customers turn to Chase to help. Our auto lending services are constantly evolving and incorporating the latest technology to help match car buyers with dealers, provide competitive financing options and ease loan management.