Product Analyst

Company Description

efood is the #1 delivery service in Greece, working with more than 21.000 stores in 100 cities. We offer our users the opportunity to order anything they desire, wherever they are, giving them the option to pay by cash or card.efood is much more than a great place to work: it is an entire working experience that has its own set of core values: We care, We deliver solutions, We always aim higher. These values shape a single culture across the organization, guiding the behavior of every efooder and contributing to the successful implementation of the company’s mission.
efood is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

Job Description

At efood we strive to innovate and raise the bar on user experience in the online delivery industry! We connect our users with more than 21.000 stores in 100 cities nationwide so that they can order anything they desire, wherever they are, while having the fastest, easiest and most reliable experience! At the same time, we provide our partnering stores pioneering new services that allow them to expand their business by attracting new customers and reaching their existing customers digitally.

In order to continuously bring this vision to life, our Product team is here to act as a bridge between our Business, Users and Tech team, by combining the business goals with our users’ needs and turning them into strategy and new product features that help efood grow further.

We are currently searching for an experienced Product Analyst with the mission to make efood product better through data insights! You will work closely with Product teams and will be responsible for developing a deep understanding of product health and the customer experience.

As a member of a multi-functional Product team, you will be responsible to align the development teams towards the company goals and be the main interface between the product and the tech team.

This position offers room for exponential growth within the organization and in order to succeed you should be a creative problem solver, with analytical mindset and strong communication skills. 

What you'll do:

• Perform strategic and ad-hoc data analysis in support of the Product team
• Spot opportunities in data to accelerate product adoption, retention, engagement, and/or monetization
• Develop dashboards and define metrics that inform success for the Product Team
• Get involved in the design, execution and evaluation of A/B tests to improve the user journey
• Explore large, complex, and “dynamically” defined datasets to create actionable insights
• Explain trends across data sources, potential opportunities for growth or improvement, and data caveats for descriptive, diagnostic, predictive (eg forecasting), and prescriptive data projects

What you'll need:

• University and/or Postgraduate Degree in Statistics, Mathematics or a related Quantitative field
• 2+ years of experience uncovering data insights to form hypothesis, designing product experiments, evaluating results and making recommendations
• 1+ years of experience focused on feature and usage metrics, A/B testing, conversion and retention, segmentation, and developing user personas and their usage patterns
• Experience with ecommerce and behavioral tracking tools (eg Google Analytics, Mixpanel, Firebase)
• Experience using Business Intelligence/Data Visualization tools (eg Looker Studio, Microsoft Power BI, Tableau) 
• Comfort working in a highly agile, intensely iterative software development process (Git, Cloud services, Python/R/SQL notebooks scripting)
• Excellent eye for detail and a self-motivated problem solver
• Superior analytical skills and a strong sense of urgency and ownership in your work
• Strong communication and collaboration skills (proficiency in Greek and English)
• Operate in an iterative mindset, focused on delivering improvements and value at high velocity

Nice to have:

• Familiar working with agile methodologies (Scrum/Kanban/XP)
• Previous experience supporting product or growth team(s)

What we offer:

• If you are happy, we are happy! That’s why we offer an attractive remuneration package for what you bring in!

• We share a passion for food, so you will certainly appreciate the ticket restaurant card 💳 to spend in restaurants and/or food supplies. We are efooders after all!

• We take care of you with Private Medical & Life Insurance from day #1 to keep you healthy and happy!

• We prioritize your mental health 🧠 and offer round-the-clock access to an online mental health platform. You can schedule unlimited therapy sessions with certified psychologists and coaching sessions with experienced coaches.

• We want you to grow with us🚀! And to help you keep improving, we provide you access to our online training platform where you can study 📖 topics for your personal and professional growth!

• Are you a cappuccino lover ☕? Do you desperately want a cookie? Our cafeteria got you covered!

• If you want to stay in shape 🏋️, our in-house gym awaits you fully equipped!

• We are passionate about exploring, growing & learning and our Global Mobility plan is created to help our people find their purpose around the world 🌎!

Life @efood:

At efood, no day is the same as the day before!

efooders know that working and having a good time aren't the opposite and that’s why every day at efood is a new adventure!

We always aim higher and we thrive in finding solutions to push our limits further! We care about our customers, our employees, and our society.

We seize every opportunity to celebrate achievements and milestones, but we also celebrate small things (like Fridays!)

Every efooder is part of a fast-growing multinational company, with endless opportunities for professional growth and acquisition of new skills! We have an established, yet super creative and fun working environment, with talented and ambitious people whose ultimate goal is to maintain efood as the ideal workplace! 

Hungry enough to join us?

Additional Information

efood collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details.