The Role
Own and improve SaaS product functionalities by analyzing customer needs, usage, workflows, integrations, and business impact. Gather and document requirements, coordinate with engineering and QA, conduct functional testing, validate releases, and identify product-growth opportunities. The role includes tracking adoption and retention initiatives, supporting onboarding improvements, and eventually guiding junior team members and coordinating a small growth team.
Summary Generated by Built In
Key Responsibilities
Product Analysis and Feature Ownership
∙Take ownership of selected functionalities within WebBee’s SaaS applications.
∙Understand the purpose, workflow, users and business impact of each assigned
functionality.
∙Identify gaps, usability issues, failure scenarios and improvement opportunities.
∙Analyse customer feedback, support cases, product usage and internal observations.
∙Recommend practical enhancements based on customer value and business impact.
∙Maintain a clear understanding of the end-to-end workflow of assigned product areas.
∙Ensure that improvements solve the underlying problem rather than only addressing
individual requests.
Requirement Gathering and Documentation
∙Gather requirements from customers, founders, support teams, operations and other
stakeholders.
∙Convert high-level ideas into clear and actionable product requirements.
∙Create user stories, use cases, acceptance criteria, process flows and functional
specifications.
∙Define business rules, validations, dependencies and exception scenarios.
∙Refine requirements before they are assigned to the engineering team.
∙Break larger requirements into manageable features, tasks and subtasks.
∙Maintain updated documentation for assigned product functionality.
SaaS Integrations and Technical Analysis
∙Understand workflows involving APIs, webhooks, data synchronisation and third-party
platforms.
∙Analyse how data moves between WebBee applications and connected systems.
∙Work with engineering teams to understand technical limitations and integration
dependencies.
∙Review API responses, payloads, logs and basic technical information when investigating
a requirement or issue.
∙Identify whether a requirement requires configuration, product enhancement, integration
modification or engineering development.
∙Document field mappings, workflow rules and expected system behaviour.
Product Delivery Coordination
∙Work closely with developers and QA engineers during product implementation.
∙Clarify business and functional questions raised during development.
∙Review completed functionality against the agreed requirements and acceptance criteria.
∙Participate in feature demonstrations and release-readiness discussions.
∙Coordinate with QA to ensure major business scenarios and edge cases are tested.
∙Track assigned product requirements from discovery through release.
∙Ensure that stakeholders receive clear updates regarding progress, risks and
dependencies.
Testing and Quality Validation
∙Conduct functional and exploratory testing of assigned features.
∙Validate whether the delivered functionality solves the original business problem.
∙Create business-focused test scenarios and acceptance checklists.
∙Verify integrations, field mappings, workflows and expected results.
∙Identify gaps before functionality is released to customers.
∙Support post-release validation and analyse early customer feedback.
Product Growth and Optimisation
∙Identify opportunities to improve product adoption, activation, engagement and retention.
∙Analyse where customers face friction during setup, onboarding or regular product usage.
∙Recommend changes that simplify implementation and improve usability.
∙Work on experiments related to onboarding, feature adoption, notifications and product
communication.
∙Define measurable outcomes for product improvements.
∙Track the impact of selected product and growth initiatives.
∙Gradually help establish structured product-growth processes within the organisation.
Future Team Leadership
∙Begin as an individual contributor with direct ownership of assigned initiatives.
∙Help define processes, templates and working standards for the product-growth function.
∙Guide interns or junior resources as the team expands.
∙Review the quality of research, analysis and documentation completed by team members.
∙Gradually take ownership of planning and coordinating a small growth team.
∙Leadership opportunities will depend on demonstrated ownership, execution quality and
measurable outcomes.
Requirements
Key Responsibilities
Product Analysis and Feature Ownership
∙Take ownership of selected functionalities within WebBee’s SaaS applications.
∙Understand the purpose, workflow, users and business impact of each assigned
functionality.
∙Identify gaps, usability issues, failure scenarios and improvement opportunities.
∙Analyse customer feedback, support cases, product usage and internal observations.
∙Recommend practical enhancements based on customer value and business impact.
∙Maintain a clear understanding of the end-to-end workflow of assigned product areas.
∙Ensure that improvements solve the underlying problem rather than only addressing
individual requests.
Requirement Gathering and Documentation
∙Gather requirements from customers, founders, support teams, operations and other
stakeholders.
∙Convert high-level ideas into clear and actionable product requirements.
∙Create user stories, use cases, acceptance criteria, process flows and functional
specifications.
∙Define business rules, validations, dependencies and exception scenarios.
∙Refine requirements before they are assigned to the engineering team.
∙Break larger requirements into manageable features, tasks and subtasks.
∙Maintain updated documentation for assigned product functionality.
SaaS Integrations and Technical Analysis
∙Understand workflows involving APIs, webhooks, data synchronisation and third-party
platforms.
∙Analyse how data moves between WebBee applications and connected systems.
∙Work with engineering teams to understand technical limitations and integration
dependencies.
∙Review API responses, payloads, logs and basic technical information when investigating
a requirement or issue.
∙Identify whether a requirement requires configuration, product enhancement, integration
modification or engineering development.
∙Document field mappings, workflow rules and expected system behaviour.
Product Delivery Coordination
∙Work closely with developers and QA engineers during product implementation.
∙Clarify business and functional questions raised during development.
∙Review completed functionality against the agreed requirements and acceptance criteria.
∙Participate in feature demonstrations and release-readiness discussions.
∙Coordinate with QA to ensure major business scenarios and edge cases are tested.
∙Track assigned product requirements from discovery through release.
∙Ensure that stakeholders receive clear updates regarding progress, risks and
dependencies.
Testing and Quality Validation
∙Conduct functional and exploratory testing of assigned features.
∙Validate whether the delivered functionality solves the original business problem.
∙Create business-focused test scenarios and acceptance checklists.
∙Verify integrations, field mappings, workflows and expected results.
∙Identify gaps before functionality is released to customers.
∙Support post-release validation and analyse early customer feedback.
Product Growth and Optimisation
∙Identify opportunities to improve product adoption, activation, engagement and retention.
∙Analyse where customers face friction during setup, onboarding or regular product usage.
∙Recommend changes that simplify implementation and improve usability.
∙Work on experiments related to onboarding, feature adoption, notifications and product
communication.
∙Define measurable outcomes for product improvements.
∙Track the impact of selected product and growth initiatives.
∙Gradually help establish structured product-growth processes within the organisation.
Future Team Leadership
∙Begin as an individual contributor with direct ownership of assigned initiatives.
∙Help define processes, templates and working standards for the product-growth function.
∙Guide interns or junior resources as the team expands.
∙Review the quality of research, analysis and documentation completed by team members.
∙Gradually take ownership of planning and coordinating a small growth team.
∙Leadership opportunities will depend on demonstrated ownership, execution quality and
measurable outcomes.
Benefits
Why Join WebBee?
∙Work directly on live SaaS products used by e-commerce businesses.
∙Gain practical exposure to complex integrations and automation workflows.
∙Work closely with founders, engineering, QA, customer success and operations teams.
∙Take end-to-end ownership of meaningful product functionality.
∙Participate in both product development and product-growth initiatives.
∙Build a career path toward product ownership and team leadership.
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The Company
What We Do
WebBee Global is a SaaS-based e-commerce integration and ERP solutions provider. Its software connects online sales channels and marketplaces with fulfillment networks such as Amazon MCF and 3PLs, automating order management, inventory synchronization, fulfillment, and shipping updates. The company also supports NetSuite ERP integrations with major commerce platforms, helping B2B and B2C brands build connected, scalable, and efficient multichannel e-commerce operations.
